Resolved Question

- Laptop shuts off when the charger is plugged in -

Hi, I'm currently using windows 10 on my laptop and a strange problem has been reoccurring the last month.
During this past month whenever I plug in my charger my keyboard suddenly stops working and after a minute at most the computer just shuts off......
I don't think its a problem with the heating since I've tried many different things, for example, I used extreme cooling that comes with the Lenovo Nerve Sense application.

If anyone has a solution to this problem that would be very helpful, Thanks!

Post was last edited on July 18, 2019 6:53 AM PDT

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Best Answer

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So far

All of these have needed repair. The shop replaces charger, battery and motherboard but usually not all but just what has failed.

If it is the OS, a factory restore fixes it.

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Try removing the battery

Unplug the charging cord. Remove the battery. See your instruction manual if needed. Plug the charging cord back in. Does the problem still occur? What about plugging it into a different A/C wall outlet; have you tried that?

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