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Computer Help forum

Question

Characters in-game moving slow after installing new CPU

by Catch_ / February 3, 2018 2:53 PM PST

TLDR; New CPU. Great fps/performance, but characters run slow/move sluggish.

Upgraded from an AMD FX-4100 to an AMD FX-8350, and seemed to have no issues regarding boot-up. However, I wanted to test the new performance of my pc, and everything runs better than expected in terms of fps/performance (no frame drops/stutter), but in shooter games (like PUBG, Killing Floor 2, etc). that give you the option to sprint, my character runs/sprints much slower than before. This isn't due to some patch/update on the game's part, because the people I play with all run at the same speed. Tested by having little races from "Checkpoint A" to "Checkpoint B". It only became an issue after I installed the new CPU, and I have rebooted my comp a few times already.

Specs:
AMD FX-8350
NVidia GeForce GTX 970
16gb RAM
Gigabyte MoBo, don't remember full name

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Clarification Request
Have you checked priors?
by R. Proffitt Forum moderator / February 3, 2018 3:04 PM PST
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Yes, I've checked prior posts.
by Catch_ / February 3, 2018 4:16 PM PST

And just like with your search, it leads me to something that is not my issue. My computer itself is not any slower than before (in fact, it's running at the same speed, if not faster), "everything runs better than expected in terms of fps/performance", but instead it's only affecting games in which you can sprint in a first/third person perspective of a character (that follows the WASD movement method), in which I can't find anything on any site mentioning this.

I don't want to upload the Speccy URL as it doesn't give me the option to hide certain things. I'm not tech-savvy, so I don't know if what's on there can be harmful to me if I were to share it. If anything other than the Summary is needed, can you please explain to me why, and I can provide.

If my example of my issue isn't understandable, just let me know, and I'll work on recording gameplay in order to show the sluggish movement. (Have to wait for friends to assist in showing comparison)

Summary
Operating System
Windows 10 Home 64-bit
CPU
AMD FX-8350: 24 °C
Vishera 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 803MHz (10-10-10-27)
Motherboard
Gigabyte Technology Co. Ltd. GA-78LMT-S2 (Socket M2): 33 °C
Graphics
DELL S2409W (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 970 (EVGA): 36 °C
Storage
465GB Western Digital WDC WD5000AAKX-00ERMA0 ATA Device (SATA): 32 °C
Optical Drives
HL-DT-ST DVDRAM GH24NS95 ATA Device
Audio
Corsair VOID PRO Wireless Gaming Headset

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Without the Speccy there are many areas I can't check.
by R. Proffitt Forum moderator / February 3, 2018 4:25 PM PST

I guess my answer is to wipe the drive, reinstall since the OS and apps can tailor themselves to the machine. Maybe someone has a better idea but if it's true that priors don't apply then the news is grim. Nobody might nail this one. Let's hope someone has seem exactly your issue.

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PS. Just remembered an odd recent finding.
by R. Proffitt Forum moderator / February 3, 2018 5:06 PM PST

The user had pushed up mouse polling rates and suffered very odd delays. Since I can't get a Speccy to read over, can you share anything that isn't stock?

Did you install the usual drivers say after we change motherboards?

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Speccy
by Catch_ / February 3, 2018 5:22 PM PST

Just saw my name plastered all over it, but not really concerned by it anymore.

http://speccy.piriform.com/results/hHankrh1BCs4riAuVOK07TA

Any help is most appreciated.
Just tried playing a game with a friend this time, and every movement is slower for my character alone. I can see him running/walking faster than me, jumping and landing faster than me, all at 75 fps. Game seems like it runs perfectly, but any game with WASD movements, my character is just slower, in a normal functioning environment.

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I know Bob's gonna read it
by itsdigger / February 3, 2018 5:38 PM PST
In reply to: Speccy

But that Power Profile stink's
I would change it to High Power not Balanced
Change everything else to NEVER
Screensaver is good !

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I wonder what these mean also
by itsdigger / February 3, 2018 6:24 PM PST

Not Installed
1/25/2018 Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.261.204.0)
Installation Status: Failed
Install this update to revise the definition files that are used
to detect viruses, spyware, and other potentially unwanted software.
Once you have installed this item, it cannot be removed.
1/24/2018 9WZDNCRFHVJL-Microsoft.Office.OneNote
Installation Status: Failed
9WZDNCRFHVJL-1152921504627265907
12/7/2017 Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.259.37.0)
Installation Status: Failed
Install this update to revise the definition files that are used
to detect viruses, spyware, and other potentially unwanted software.
Once you have installed this item, it cannot be removed.

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Mismatch
by Bob__B / February 3, 2018 6:45 PM PST
In reply to: Speccy
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Have a look
by itsdigger / February 3, 2018 7:10 PM PST
In reply to: Mismatch
Here  Bob .
It is listed as compatable
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Compatibility; Still need answer
by Catch_ / February 3, 2018 7:36 PM PST
In reply to: Have a look

PCPartPicker also didn't mention any issues, which is the extent of my knowledge. Thanks for finding that link, digger. I was about to see if I can return this cpu to Amazon, or if I just had to get a new MoBo and check compatibility issues on that too.

If anyone finds a solution, again, really appreciated.

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Contact
by Bob__B / February 3, 2018 9:12 PM PST

Gigabyte and ask them if that mobo and cpu are a match.

Their support page does not list it.

If it is compatible ask what bios level you need.

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Secondary MoBo; Contacting
by Catch_ / February 3, 2018 9:31 PM PST
In reply to: Contact

I have a Gigabyte - GA-78LMT-USB3 Micro ATX AM3+ Motherboard in my old computer. Think I can swap them out? I didn't notice any compatibility issues with this one, but you might be able to find something I couldn't see/notice.

Asking this to look for a second answer while I'm contacting their support for the first mobo.

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Mobo
by Bob__B / February 3, 2018 9:49 PM PST

The usb3 mobo does show support for that cpu.

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Tomorrow
by Catch_ / February 3, 2018 10:21 PM PST
In reply to: Mobo

Going to swap out the MoBos tomorrow morning. If everything runs fine, which it likely will, I will obviously chalk it up to cpu compatibility, and leave this thread answered as that.

Thanks Bob, Profit, and digger, for the help today. Helped me feel like I didn't just waste part of my paycheck Happy

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Hey! That's not fair !
by itsdigger / February 3, 2018 10:24 PM PST
In reply to: Tomorrow

Let us know how it goes! Confused

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I'll go with what
by Bob__B / February 3, 2018 9:04 PM PST
In reply to: Have a look

The mobo maker says.

The horse's mouth so to speak.

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Let's take a look. Be back soon.
by R. Proffitt Forum moderator / February 3, 2018 8:51 PM PST
In reply to: Speccy

Was out and about. Let's see if anything shows up.

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That's a shame
by itsdigger / February 3, 2018 4:45 PM PST

I and many other's post speccy's here all of the time for help.
A Speccy does not show the personal thing's to worry about.
Here's my Speccy

The pro's here also can't know if maybe moving to a more power demanding CPU is relative as we don't know what PSU you have ....

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Speccy
by Catch_ / February 3, 2018 5:24 PM PST
In reply to: That's a shame

Thanks for the clarification.
Just posted mine to continue the original thread. Didn't see the OS on the example given by the download site, yet mine showed my account name throughout the link, so was worried by it at first.

All Answers

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Answer
Speccy reading.
by R. Proffitt Forum moderator / February 3, 2018 9:11 PM PST

1. I can't tell exactly which motherboard it is. However the AGESA was updated (read https://en.wikipedia.org/wiki/AGESA ) and we know W10 can require the latest. Let's hear which exact motherboard this is, and then check it's BIOS notes. Again, W10 is pretty picky in this area.

2. Power Profile. For now, no sleep and push it up as Itsdigger noted. Test and see if that helps.

Remember I read the Speccy from top down so this is written as I go.

3. I don't see why the touch keyboard service is running. Disable for now.
https://www.howtogeek.com/259900/how-to-permanently-disable-the-touch-keyboard-in-windows-8-and-10/

4. Many SVCHOST tasks. Turn off update share. Read
https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

5. The CPU looks to be running slow. Try CPU-Z for now. I wonder why this is slow or low.
Could be that BIOS? AGESA?

6. The HDD is in some IDE emulation mode. Just noting it. Some find this slows the drive down. For now, just noted.

-> All in all the result is very clean. If this was mine I'd figure out which version motherboard and see if the BIOS was updated. AGESA controls a lot of how the CPU is initialized and could be why the CPU is not up at 4GHz.

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BIOS
by Catch_ / February 3, 2018 9:54 PM PST
In reply to: Speccy reading.

1. GA-78LMT-S2 ?

2. Doesn't change my issue, but I'll leave off anyways as recommended.

3. I changed the Start-Up type to disabled. However, it wouldn't let me turn off right now due to administrative issues...? I'm on the one and only account on this pc, which is the admin. Going to see if it is still enabled after booting up tomorrow.

4. I went to change the option, how that link mentioned, and it says it's already off...?

5. The Gigabyte support page has bios updates available.

http://www.gigabyte.us/Motherboard/GA-78LMT-S2-rev-12#support-dl

I have no idea what update I'm on, but they have an F6 update. Should I just download that? Or is there a chance that will be harmful, or is it pointless to try and download...? Because the cpu itself isn't listed as a supported cpu on that support page.

Also, I had CPU-Z downloaded beforehand, but what exactly are you recommending I do with it? Is there an option to upload something, similar to Speccy?

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As you can tell
by R. Proffitt Forum moderator / February 4, 2018 11:22 AM PST
In reply to: BIOS

There are 5 or more variants of that motherboard. The Speccy didn't clear that up for me.

W10 is pretty demanding IMV about the BIOS. I had a Dell e1505 that did odd things that I would not have thought it was the BIOS. It was the BIOS.

Damage? In decades I've yet to lose a motherboard. But that IDE issue may mean you have to remember BIOS settings in regards to the drives because you can cause a machine to fail to boot if you switch from IDE emulation to SATA. Fix? Change it back to IDE mode.

-> I wasn't clear here. These are things we try. If someone could tell you what it was, even with all this, they either had run into it or just knew it. Here I work the reports and use my experiences (ran shops, now called in on tough cases.)

CPU Z. Or item 5. The CPU speed looks to be too slow. I don't know why but you need to poke around with tools like CPU Z to see if the CPU is actually underclocked. That could explain a lot.

Maybe this BIOS allows you to set the clock multiplier and it was set for the old CPU?

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Answer
CPU Incompatibility
by Catch_ / February 4, 2018 2:17 PM PST

Swapped the GA-78LMT-S2 mobo, which was unlisted on the support site, to the GA-78LMT-USB3 from my old computer and everything is running fine now/nothing feels sluggish. Took a few hours to swap them out, but boot-up was fine, games run fine, and no issues have occurred.

Thanks again Bob, for pointing out the issue.
Thanks again digger, for clarifying Speccy's safety.
Thanks again Profit, for the advice for better performance.

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Good to read.
by R. Proffitt Forum moderator / February 4, 2018 2:45 PM PST
In reply to: CPU Incompatibility

That's one of the issues when the CPU isn't on the list. It might work, but have issues. The CPU speed did look low from all reports.

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