What did you find that met your wants and needs?
At first, lets make it simple.
- For internet connection, called century link and agent offered promotional offer. She informed 40 Mbps for $30 and informed there is no contract and I can disconnect connection if I am not satisfied with the connection.
- I ordered this on Jan 26, 2014 sorry do not remember the agent name.
- In wireless connection I don't even get 5 Mbps compared but when I am wired I get 40 Mbps.
- They asked to talk to a customer representative and still the problem exists.
- I received first month bill :
- $76.52 was the total and it says that High speed internet 12 months commitment month 1 of 12
- Called them and asked how come there is any contract involved.
- 1st agent : Kayla informed there is additional $37.48 for activation fees and yes the contract is activated
- Asked her to remove the contract but she informed that $200 will be deducted if I move out of century link and the amount may vary or may increase
- Requested to talk to her manager and one guy from Escalation department named Iwin called after 15 minutes of hold time.
- Asked him to remove the contract and he informed $200 early termination fee will apply but if I still want to remove the contract I need to pay $75 monthly with no termination fee
- Informed him I need no contract and specified the agent informed the same
- Iwin informed that he can remove the contract but for the amount $40 I will get 1.5 Mbps which is very less not even to stream a movie and can be used only to send mails and photos.
- Informed that I am a contractor and I move to different states based on the client requirement and that's the reason I do not want to be in contract
- He specified even if I move to a different states and say the connection is only 3 Mbps in that location, I still need to pay $40 as per my contract
- I am an legal immigrant and very much vexed with the way they treated me.
- Please take some legal action against them for I do not want any one to experience the same which I had before with Century Link.
NOTE: My only concern why have they no specified anything about contract and why did the agent say I can come out of it and no need to pay any additional fee.

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