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Cellphone T401G with MP3 player

by jcallends / January 14, 2010 12:37 AM PST

This phone from NET 10 works OK but the MP3 player does not. Have laptop with Win XP home, SP 2, Phone has SanDisc 2G, foneGEAR USB. Initially XP would only recognize unit as a modem, Manually installed MTP device in device manager, now have "Found New Hardware" balloon permanntly on screen{MTP Device) If I click on balloon it momentarily disappears then reappears. If I go to device manager and try to start device I receive "Cannot open device-Code 10" Need help!

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Cellphone T401G with MP3 player
by Samsung_HD_Tech Samsung staff / January 14, 2010 9:34 AM PST

jcallends,

To transfer mp3s to your phone device, it needs to be transferred in by copying the files to the card.

To transfer MP3 files from a memory card follow the steps below:
**(1) denotes press "1"

From the standby screen, press the left soft key for Menu
Select My Folder (7)
Select Memory Card (6)
Navigate to the location of the MP3 files
Highlight any MP3 file then press the left soft key for Options
Select either Move to (5) or Copy to (6)
Select Phone (1)
Highlight each desired MP3 file then press the OK button to check their boxes
Press the left soft key to Move or Copy the MP3 files to the phone

If you need further help, check out the support page (FAQs) on Samsung.com here:

http://tinyurl.com/yjavdjp

--HDTech

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Loading songs is not the problem.
by jcallends / January 15, 2010 2:45 AM PST

The problem is the computer cannot communicate with the MP3 player. It is assumed this is a phone problem as the computer recognizes other Plug and Play devices. The computer cannot open the MP3 player.

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