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Cell Phones shut off your Dell

by macmanchad / July 29, 2006 12:59 PM PDT

This exact situation happened to my coworker, but we couldn't get his cell phone to reliably reproduce the problem. Sometimes his phone would be more than a foot away from the computer, other times it'd be sitting right on top of the case. And in any case, he didn't have to get a call or text for the computer to go into suspend mode (which was odd, because the power light would turn orange, but when pressed to get the computer running again it would actually reboot).

Anyone have a link to an article or anything I can take in to show our IT guys?

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(NT) (NT) does the Dell have IR or Bluetooth?
by udayan71 / July 29, 2006 9:03 PM PDT
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by macmanchad / July 30, 2006 4:26 AM PDT

No, it's a slightly older machine, a P4, but no IR, Bluetooth, or wireless networking.

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Link about such.
by R. Proffitt Forum moderator / July 29, 2006 9:42 PM PDT
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Specific Dells?
by nelsondr / July 30, 2006 4:41 PM PDT

Does this only happen to specific models of Dells? I have a Dell Inspiron and set my T-Mobile MDA next to my laptop and sent myself a text and tried calling my cell. Neither actions affected my laptop. I've even tried checking my e-mail on my phone holding it next to my laptop with no problems.

I wonder if the cell network has something to do with the problem. Does anyone know if that could be the case.

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Switch off by GSM phone
by callguy007 / July 30, 2006 5:32 PM PDT
In reply to: Specific Dells?

The video actually showed a Dell GX-520 SFF unit with an LCD panel.

I work in a BPO in Manila and as early as Dec 2005 we saw this phenomena when sending SMS or calling near the PC.

The supplier and Dell isolated the problem to the power supply, and are slowly replacing all PSUs. Probably the phenomena is limited to GSM phone or operation in the 230-240V range - which are common between PH and NZ.

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Agree but disagree
by macmanchad / July 30, 2006 5:44 PM PDT

My coworker was experiencing it with a GSM phone, but on 110/120V power here in the states. I don't know the Dell model number, I could find out in a few days.

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Optiplex GX-520 SFF
by callguy007 / July 31, 2006 2:31 AM PDT
In reply to: Agree but disagree

Have no way of verifying problem in 110V. We run at 230V 60Hz here while NZ is 240V 50Hz I think.

Our call center had over 200 units initially, and they are also replacing the power supplies in the succeeding batch we ordered months later - because they exhibited the same phenomena even after the problem on the first batch was isolated.

It's totally an inconvenience as our country is the SMS capital of the world. They had to ban the use of mobile phones on the production floor. Bummer!

I could check the part number of the replacements they supplied.

My guess is Dell won't 'fess up to the problem because of projected warranty replacement costs - remember the article about decline in performance due to charges for replacing faulty motherboards with leaking capacitors ...

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