The CNET Lounge forum

General discussion

Cell Phones shut off your Dell

by macmanchad / July 29, 2006 12:59 PM PDT

This exact situation happened to my coworker, but we couldn't get his cell phone to reliably reproduce the problem. Sometimes his phone would be more than a foot away from the computer, other times it'd be sitting right on top of the case. And in any case, he didn't have to get a call or text for the computer to go into suspend mode (which was odd, because the power light would turn orange, but when pressed to get the computer running again it would actually reboot).

Anyone have a link to an article or anything I can take in to show our IT guys?

Discussion is locked
You are posting a reply to: Cell Phones shut off your Dell
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Cell Phones shut off your Dell
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
(NT) (NT) does the Dell have IR or Bluetooth?
by udayan71 / July 29, 2006 9:03 PM PDT
Collapse -
Nope
by macmanchad / July 30, 2006 4:26 AM PDT

No, it's a slightly older machine, a P4, but no IR, Bluetooth, or wireless networking.

Collapse -
Link about such.
by R. Proffitt Forum moderator / July 29, 2006 9:42 PM PDT
Collapse -
Specific Dells?
by nelsondr / July 30, 2006 4:41 PM PDT

Does this only happen to specific models of Dells? I have a Dell Inspiron and set my T-Mobile MDA next to my laptop and sent myself a text and tried calling my cell. Neither actions affected my laptop. I've even tried checking my e-mail on my phone holding it next to my laptop with no problems.

I wonder if the cell network has something to do with the problem. Does anyone know if that could be the case.

Collapse -
Switch off by GSM phone
by callguy007 / July 30, 2006 5:32 PM PDT
In reply to: Specific Dells?

The video actually showed a Dell GX-520 SFF unit with an LCD panel.

I work in a BPO in Manila and as early as Dec 2005 we saw this phenomena when sending SMS or calling near the PC.

The supplier and Dell isolated the problem to the power supply, and are slowly replacing all PSUs. Probably the phenomena is limited to GSM phone or operation in the 230-240V range - which are common between PH and NZ.

Collapse -
Agree but disagree
by macmanchad / July 30, 2006 5:44 PM PDT

My coworker was experiencing it with a GSM phone, but on 110/120V power here in the states. I don't know the Dell model number, I could find out in a few days.

Collapse -
Optiplex GX-520 SFF
by callguy007 / July 31, 2006 2:31 AM PDT
In reply to: Agree but disagree

Have no way of verifying problem in 110V. We run at 230V 60Hz here while NZ is 240V 50Hz I think.

Our call center had over 200 units initially, and they are also replacing the power supplies in the succeeding batch we ordered months later - because they exhibited the same phenomena even after the problem on the first batch was isolated.

It's totally an inconvenience as our country is the SMS capital of the world. They had to ban the use of mobile phones on the production floor. Bummer!

I could check the part number of the replacements they supplied.

My guess is Dell won't 'fess up to the problem because of projected warranty replacement costs - remember the article about decline in performance due to charges for replacing faulty motherboards with leaking capacitors ...

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!