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Cell phone bills

by gpricewise / March 26, 2011 9:22 AM PDT

I call ATT mobility each and every month to dispute my bill because each and every month there is a charge on my bill that should not be there. After a lot of yelling and asking for a supervisor, they usually reduce the bill. I intend to switch to Verizon as soon as possible. Does anyone know if Verizon is better in this regard?

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???
by birdmantd Forum moderator / March 26, 2011 10:04 PM PDT
In reply to: Cell phone bills

What kind of charge do you have to dispute monthly?

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Cell phone bills
by gpricewise / March 27, 2011 8:57 AM PDT
In reply to: ???

For example, I upgraded to two new phones for myself and my daughter and was not told that in addition to buying the phones, I would have to pay a one-time "upgrade" fee. When my step-son was taken off our account, we had to continue to pay for his I-phone charges for an additional month. These sort of things are infuriating.

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Those are normal charges, FWIW
by Pepe7 / March 28, 2011 12:30 AM PDT
In reply to: Cell phone bills

All of the carriers charge upgrade fees. Sometimes a corporate or government discount with either ATT or Verizon can help you avoid them, but not usually. Think of it like a co-pay at the doctors office.

The reason you were still on the hook for iPhone charges is because you likely cancelled in the middle of a billing period. Again, this is normal as well.

Out of curiosity, what was the regular monthly charge you have to call and dispute(?)

cheers,
P

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Verizon has some too- YMMV
by Pepe7 / March 27, 2011 6:05 AM PDT
In reply to: Cell phone bills

Be more specific on what the charge entails and you'll get better help here Wink

Also, definitely read the sub-forums @ howardforums.com for more complaints & discussion like yours.

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good idea
by airsidelimo / March 28, 2011 3:11 PM PDT

i think it is a good idea by pepe. you must do this

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