This is great! Now I am dealing with a same issue. ... We paid full for purchase made, and returned one item that was not needed the net day. they said that the refund will be processed within 1o days. Months gone by, no refund. When contacted the sales rep, "since the order has been placed on NET30 terms we are unable to do a refund - we can only do a credit on the account."
kidding me? Sounds like keeping that money as a hostage. What if we don’t buy anything in the future, is that money for them to keep? That's a deposit they keep. Not feeling happy with CDW any more.

Oswald J - IT Manager