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General discussion

CDRW/DVD drive on Inspiron 5150

Sep 27, 2004 7:35AM PDT

Got a new laptop, the CD drive has been acting up horribly. CDs read at an incredibly low speed (like half an hour for a 170MB install) and whenever I try burning a CD I receive an error message. After the error message, the drive will appear to continue doing things indefinitely, and the eject button doesn't work. Is this the drive that is messed up or is it a software problem?

Discussion is locked

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NEW = WARRANTY!
Sep 27, 2004 8:12AM PDT

Please use it. It's not your problem.


Well almost... If you installed Roxio software, there is a bug with whats on the CD distribution that will cause what you complained about.

Bob

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Re: NEW = WARRANTY!
Sep 27, 2004 8:26AM PDT

Haven't been using Roxio. I tried with Media Player and Sonic Record Now. I'll contact Dell but I hope I don't have to send my laptop back in because I'm in university right now and I need it.

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What was added?
Sep 27, 2004 8:34AM PDT

I don't know all software that creates the issue. You can try uninstalling ANY recording software that you installed after getting the machine. But before that, try stopping the imapi service and trying again.

Bob