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CD-ROM drive plays DVD's but not software disk?

by Rockhoppa / March 13, 2008 9:18 AM PDT

i have tried everything possible to correct this problem. i've uninstalled and rebooted my D drive, checked all my cables, check for problem flags in the device manager...what could be wrong?

i searched thru the threads here and saw where someone had a similar problem where the drive recognized cd's but not dvd's, but this isn't quite the same as that.

if i put a DVD in it plays. each time i try and put in my new printer installation disk i get a message stating "please insert a disk into drive D."

i've checked the disk on another computer. it's fine. can anyone help please! i've already spend 4 hours working on this.

TIA

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(NT) Have you tried a new drive?
by R. Proffitt Forum moderator / March 13, 2008 10:29 AM PDT
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no...
by Rockhoppa / March 13, 2008 10:44 AM PDT

no,i haven't. i guess i was "assuming" ( i know..) that if the drive was working on one type of disk, that it must be some component of the drive that was either corrupted or needing an update, etc.

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Many have to invest a lot more time before they
by R. Proffitt Forum moderator / March 13, 2008 10:51 AM PDT
In reply to: no...

Give up on an old drive. I don't anymore.

Boot safe mode and remove the drive in the device manager, reboot and one more try.

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i did try and remove the drive
by Rockhoppa / March 13, 2008 11:29 AM PDT

before i read your reply. when i re-booted it detected new hardware, but the same issues are there.

would doing it in safe mode make any difference? i didn't use safe mode when i did it.

thx for the help.

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Just my method.
by R. Proffitt Forum moderator / March 13, 2008 11:30 AM PDT

I've never given it a second thought. There was a reason years ago but I forget it now. Your choice to try it.

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