Windows Legacy OS forum

General discussion

CD-ROM drive plays DVD's but not software disk?

by Rockhoppa / March 13, 2008 9:18 AM PDT

i have tried everything possible to correct this problem. i've uninstalled and rebooted my D drive, checked all my cables, check for problem flags in the device manager...what could be wrong?

i searched thru the threads here and saw where someone had a similar problem where the drive recognized cd's but not dvd's, but this isn't quite the same as that.

if i put a DVD in it plays. each time i try and put in my new printer installation disk i get a message stating "please insert a disk into drive D."

i've checked the disk on another computer. it's fine. can anyone help please! i've already spend 4 hours working on this.


Discussion is locked
You are posting a reply to: CD-ROM drive plays DVD's but not software disk?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: CD-ROM drive plays DVD's but not software disk?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
(NT) Have you tried a new drive?
by R. Proffitt Forum moderator / March 13, 2008 10:29 AM PDT
Collapse -
by Rockhoppa / March 13, 2008 10:44 AM PDT

no,i haven't. i guess i was "assuming" ( i know..) that if the drive was working on one type of disk, that it must be some component of the drive that was either corrupted or needing an update, etc.

Collapse -
Many have to invest a lot more time before they
by R. Proffitt Forum moderator / March 13, 2008 10:51 AM PDT
In reply to: no...

Give up on an old drive. I don't anymore.

Boot safe mode and remove the drive in the device manager, reboot and one more try.

Collapse -
i did try and remove the drive
by Rockhoppa / March 13, 2008 11:29 AM PDT

before i read your reply. when i re-booted it detected new hardware, but the same issues are there.

would doing it in safe mode make any difference? i didn't use safe mode when i did it.

thx for the help.

Collapse -
Just my method.
by R. Proffitt Forum moderator / March 13, 2008 11:30 AM PDT

I've never given it a second thought. There was a reason years ago but I forget it now. Your choice to try it.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.