Computer Help forum

General discussion

CD-ROM/CD-RW help

Hello,
I have both a Atapi CD-ROM and CD-RW on my computer. I am unsure as to why this occured, but the computer couldn't detect the CD drives. Simply, they were no longer listed in My Computer. I tried to readd them using Add Hardware, and looked under Device Manager. The status for it reads:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
-
It would appear that XP can't find the drives at all, yet I can still eject the CD drives and place CD's in them, and the LED on the CD drives work. Nothing appears to be wrong with BIOS (although I could be wrong), there are no viruses/malware/adware that haven't already been removed, I disabled then reenabled the drivers in Device Manager, but to no avail. I don't want to uninstall and take a risk reinstalling in case XP can't find the drives at all! I'm out of ideas, any help would be greatly appreciated.
Thanks!
-David.

Discussion is locked
You are posting a reply to: CD-ROM/CD-RW help
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: CD-ROM/CD-RW help
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: missing CD,CD-RW

In reply to: CD-ROM/CD-RW help

Open the case. Check the cables.

Then test each one separately as a master (disconnecting the other). If both can't be found as a master without any slave interfering, either both are broken (easy to check with another CD-drive) or that particular IDE-slot is broken. Try the devices as slave on the same slot as your hard disk is configured, and you'll know much more.

What you can do with them, shows that they still have power. But it doesn't say anything about the data connection with the motherboard. That can be broken everywhere (motherboard, cables, electronics in the drive).

Hope this helps.


Kees

Collapse -
CODE 41. The usual fix.

In reply to: CD-ROM/CD-RW help

"To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK."

Noted many places and many times. Hope it works for you too.

Collapse -
Re:CODE 41. The usual fix.

In reply to: CODE 41. The usual fix.

Many thanks to both of you.
I just removed the first of the reg values, although LowerFilters value didn't exist. Will restart and post back.
Kees_Bakker, you *probably* confirmed what I had been hoping hadn't happened all along. The behaviour looked as though there was something between Windows and the drives that wasn't quite right, and I couldn't think of anything but the possibility of a broken cable.
I'm wondering as to what caused it, but I'm more worried about getting it fixed ;p
thanks,
-David.

Collapse -
If not at the exact key I noted, try...

In reply to: Re:CODE 41. The usual fix.

Collapse -
Re:If not at the exact key I noted, try...

In reply to: If not at the exact key I noted, try...

I've followed your instructions, and the problem is now resolved and my CD-ROM and CD-RW drives are now back in My Computer happily. Many, many thanks!
-David.

Collapse -
(NT) (NT) Always good to read.

In reply to: Re:If not at the exact key I noted, try...

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

DEALS, DEALS, DEALS!

Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.