Whether to dive in, remove the drive so you can take it apart to clean it (sorry I will decline to offer step by step for this) or to replace it. No service counter will do this since a new drive is the cheap fix and no one will warrant that a cleaning will correct the issue for very long. That is, if they did clean it, and it stopped again in a week you might demand they do it again for free.
The tray where you insert a CD has been struggling to open. It clicks a few times & the light flashes a few times & then it gives up without opening. I have to push the open button & go through this several times before it will finally open. This happened on an old computer for a while before it died altogether. Can anyone tell me if there is anything I can do about this.