CD/DVD-RW Drive Problems

I left this one alone since no OS was mentioned and more.

If you are not seeing that forum note when you post, please tell us so it can be looked into.

Bob

I see the note now.

I'm running Windows XP: SP2

That's such slim information that it's unlikely a solution will be found. It appears that the forum note does not show for you so I'll copy here for your review.

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.

I'm not sure what else you need. Can you be more specific?

Unless you participate by supplying information, a solution is unlikely.

Bob

Model - Dell XPS Gen5

OS - Microsoft Windows XP Home Edition: SP2

Processor - Intel Pentium 4: 3.2 Ghz

Memory - 1 GB

Video Card - Nvidia GeForce 6800

Sound Card - Creative SB Audigy 2 ZS (WDM)

CD/DVD Drive - TSSTcorp DVD-ROM TS-H352C SCSI

DVD+-RW Drive - NEC ND-3530a SCSI


Need anything else?

If you check Cursorcowboy's links we see it's just plain old IDE interfaces. While a minor point in the grand scheme of things, you could divert support efforts down a blind alley as they try to figure out what SCSI control card you have. I know not to go down that road.

It appears you are trying to use the NATIVE XP CD recording feature with said drives. However XP has been known to do exactly as you've written with DVD recorders. It does not matter it worked before.

Let's try the usual fixes?

1. Remove the upperfilters and lowerfilters registry entry as noted at http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;q314060

I will not supply all the other reasons or causes for why this happens or a complete list of software that does this. Some will reply that they didn't install Roxio this or that and miss a turn at the fix. Hope you can remove said keys.

2. Install CDBURNERXP from http://www.cdburnerxp.se/ and try to record to said drives. It will co-exist with most other recording software (in fact all I've encountered). It's fairly easy to use.

Bob

Okay, I did everything you told me to in the last post, and I think we've made a little progress. Once I deleted those things out of the registry and downloaded CDBurnerXP Pro, I restarted the computer. After starting CDBurnerXP Pro, I put in a CD-R and my computer froze and restarted. When it was back, the desktop shortcut didn't work and when I went to the .exe file to start it, I got an error message, and now it won't run. However, Sonic and MusicMatch will now both run, but neither detects the drive. So like I said, there's been some progress, but there's still something wrong.

Could the key be this IDE vs. SCSI issue? I'm not familiar with CD drives, so I'm not sure what those acronyms mean. I assume they have something to do with the connection? Everywhere I've looked on my computer (Device Manager, System Information, etc.) list them as SCSI, but what you and the other users found online say IDE. Could this have something to do with the problem?

Repeat the steps, but next time remember to share the error message. It could have been a clue.

As to SCSI, it's a non-issue. I note it only so it won't distract any other helpers. As to what it is, you can research that on google and the links provided. It is not the cause of your issue at present.

Bob

Okay, now something interesting happened. I uninstalled CDBurnerXP Pro and deleted the registry entries again and restarted. When Windows was done loading, I got the "Windows has recovered from a serious error" message. When I reported it, this was the site it brought back:

http://oca.microsoft.com/en/response.aspx?SGD=742c4df8-ba90-493a-bc43-471eb4bb5aa8&SID=854

I did install some Iomega software recently. Could it be the source of the problem? I installed the update from the link above, then realized I never use my Zip drive, so I deleted everything from Iomega in hopes to rectify the problem.

I don't recall a Zip drive in the mix.

Did you ever share a complete machine description? A clue may have been there that no one can see.

Bob

It's an external drive that's never plugged in, turned on, or used. I don't really consider it part of my system. I just installed the software in case I ever needed it. But now it's all been deleted.

Bump

If, after all this the drive is not working proper, try a new drive. These drives, if over 1 year (old) are best swapped after this must effort to not spend the next months tinkering with it.

Bob

They aren't old at all. I just got the computer barely a month ago (at the most).

Return it and get a new drive. We use a lot of Dell machines and I've had a number of their computers come from the factory with bad CD-RW drives. Dell should replace it.

Hope this helps.

Grif

I posted my problem on the Dell CD tech help board, and another user suggested that I uninstall the Primary IDE Channel from Device Manager, and that it would redetect it when I rebooted. When I went to delete it, there was a little yellow ! next to it, and it said that there were some problems with the drivers. I uninstalled, rebooted, and checked Device Manager, to find that the yellow ! is still there. In the "Device Status" box, it says,

"A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)"

It has no details about the driver, and under the "Resources" tab in the "Conflicting device list" box, it says,

"Input/Output Range 01F0 - 01F7 used by:
SCSI/RAID Host Controller
Interrupt Request 14 used by:
SCSI/RAID Host Controller"

Any new clues with this information?

Bump

And see if that fixes it.

I don't have another drive to put in. I'd probably screw it up anyway. The drivers for the Primary IDE Channel have been detected somehow, and now there's a new message.


This device cannot find enough free resources that it can use. (Code 12)

If you want to use this device, you will need to disable one of the other devices on this system.

Click Troubleshoot to start the troubleshooter for this device.

One of the problems with this discussion was the lack of details. Some think such details are not important. But the member shortchanges themselves and ends up having to tell all.

Your choice.

Since you feel that you could flub the install you may want to take it to a repair shop. In fact, there is no story about how you got it to work the first time.

Best of luck,

Bob

I'm telling you everything I know. I think you need to tell me what you need to know. You keep saying you need to know "everything," but I don't see how telling you what kind of keyboard I have will help.

And on how I got it to work before... I put a CD-R in the drive, made a queue on Windows Media Player and burned a CD.

Tell some history about this machine. Make, model, age, firmware version of the drives, the last time you installed the motherboard drivers, who made this machine, who installed the OS, every scrap of detail.

As it stands now, I only get a glimpse of the machine without a clear picture. I fear unless you tell all the best thing to do is to find some local repair shop.

Bob

It's a Dell Dimension XPS Gen5. I got it in early August. I don't know who installed the OS because it came already installed. I never personally installed motherboard drivers. I also don't know anything about any firmware, or how to find such information. There's and LED light in the case that you can change the color of from the BIOS at startup. In fact, I just changed it from "sapphire" to "diamond" today. One TSSTcorp DVD-ROM TS-H352C SCSI drive and one NEC ND-3530a SCSI drive. Processor is an Intel Pentium 4: 3.2 Ghz. 1 GB of memory. Nvidia GeForce 6800 video card. Sound card is a Creative SB Audigy 2 ZS (WDM).


But I think I've found the source of the problem. Like I said earlier, the Primary IDE Controller and the SCSI/RAID Host Controller are having a resource conflict over Input/Output Range 01F0 - 01F7 and Interrupt Request 14. I disabled the SCSI/RAID Host Controller in Device Manager and nothing happened. Whenever I tried to enable it, I'd get the blue screen of death. On the third try, I uninstalled it and planned to restart and have it get recognized then. Once I did that, a little box came up and said that it found my two CD drives. Then it asked me to restart to finalize any changes, and when I did, the SCSI/RAID Host Controller was recognized and now I'm stuck back where I was.

You have free support so I wonder why you are not using it.

Again with the notes about SCSI. I looked up your drives and there are IDE drives. While Windows NT, 2000 and XP may show SCSI in some display for hard disks and drives, the devices are not SCSI. It's a bit of history why this is so, but don't keep writing they are SCSI since any responder will have to look into the make/model/interface and waste time discussing this.

-> Why are you not on the phone with Dell?

-> I see why you don't replace the drive. It's under warranty.

-> That's the end game. The unit is under warranty. There is nothing more to do here.

Bob

I've also posted this problem on the Dell community tech help forum, and I'm getting some good information from the other uesers there. I don't think a new drive would help, since the IDE channel and the SCSI/RAID Controller are the problem spots, not what's plugged into them.

But, whatever. I've really had enough of your condescending attitude and refusal to help. I gave the same specs on that board, and have actually getting solutions, not just vague complaints about wanting more information.

I guess I know where to go in the future.

I agree, TheIllestVillain. The person supposedly helping you has been rude. Probably has a very passive/aggresive personality. Makes this site seem like the last place to go for help. Actually, it is the last place I'll go from now on. And I just got here.

I have exactly the same issues this person has with the _nec dvd+-rw nd-3530a drive. It used to work well but wont work with a CD-R anymore and lists as a CD-ROM Drive except on properties as _nec dvd+-rw nd-3530a. Maybe this is a built in time clock that forces you to buy a new drive. I have researched for many hours to find that no one has the answers to fix such a small thing as reconizing a CD-R. Be kind to the TECH who helped you on this because he cant overcome this time clock by NEC no mater what information you give him. KUDOS for working so hard for free for this other person who bought one of these time released lemons.
CF