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Resolved Question

cd/dvd drives won't run

by jtf44 / February 9, 2012 10:32 AM PST

Try to install new software but cd drives won't run. Device manager shows both drives with yellow (!) by them? Windows XP

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All Answers

Best Answer chosen by jtf44

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Any CODE 19, 39, 42, other?
by R. Proffitt Forum moderator / February 9, 2012 10:40 AM PST

Did you try the usual?

It's at Microsoft's link next.

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cd drives
by jtf44 / February 9, 2012 11:43 AM PST

Yes, did what they suggested and restarted but still aren't working.

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Then the next step.
by R. Proffitt Forum moderator / February 9, 2012 1:32 PM PST
In reply to: cd drives

I boot safe mode and remove all CD/DVD drives in the device manager. Then reboot to let windows redetect such.

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cd drives
by jtf44 / February 13, 2012 5:02 AM PST
In reply to: Then the next step.

Thanks for the help. I did a system restore and that took care of the problem. I had to go back farther then I would have liked, but it's fixed.

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