Happens after a year or so. How do you explain this to your customer is up to you but I just slip in a new drive as that's the cheap fix.
i have a Dell Studio 1537 Laptop with a cd-dvd writer drive capable of writing dual layered dvds.
The problem that i am facing is that MY DRIVE CANNOT READ DVDs BUT IT CAN READ NORMAL CDs. I cannot format my laptop because i have a windows vista DVD.
In desperate need of help.