Windows Vista forum

General discussion

CD/DVD Drive not recognized in Vista

by hogrunr / November 8, 2007 11:23 PM PST

Okay, I have an HP m7750n with a TSST TS-H653L CD/DVD combo drive running Windows Vista Home. I have read on here and on many other pages including the HP support pages and the microsoft Knowledge base articles about this problem.

Most peoples problems are solved by deleting the upper/lower filter registry keys, but mine is not.

So far I have uninstalled all cd/dvd third party software, uninstalled itunes, checked the SATA and power cables inside the computer, and deleted the upper/lower reg files.

Still in the device manager, the drive is listed under "other devices" instead of Drives and has a question mark by it. It gives no error code since it doesn't have the exclamation point by it. The BIOS recognizes the drive when I look at it during boot up, but the computer doesn't see it at all once in windows. I've tried downloading new firmware for it, but none of the programs that will install the firmware (including the one from Samsung, who makes this drive) can see the drive, so they won't let me install new firmware for a drive I "don't have."


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Did you remove it in safe mode?
by R. Proffitt Forum moderator / November 8, 2007 11:27 PM PST

While in safe mode, did you head to the device manager to remove that drive?

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Re: Did you remove it in safe mode?
by hogrunr / November 8, 2007 11:30 PM PST

No I haven't done this in safe mode yet, but I have done it in regular mode multiple times and Windows can't ever reinstall it because it can't ever find the drivers for it(which is stupid it calls it drivers in the first place since optical drives don't use drivers)

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Since that doesn't work, why not use SAFE MODE?
by R. Proffitt Forum moderator / November 8, 2007 11:40 PM PST

The next question is... Is this the stock drive?

I couldn't tell.


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This is the stock drive
by hogrunr / November 8, 2007 11:50 PM PST

This is the one that came with the computer. According to what I have read this is a problem with Windows that has been going on for years.

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And a recurring solution is...
by R. Proffitt Forum moderator / November 8, 2007 11:52 PM PST

Removing it in the device manager in safe mode.

There appears to be a glitch in the forum today so I may not get back here quickly. I had hoped that you would try the usual and report back. But in case it's a few days I'll have to wish you the best of luck.


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I am having the same problem wih my cd and dvd drive
by globesmile / November 18, 2007 1:24 PM PST

If you figure out how to fix it please let me know. It seems like we have the same problem. When I ran the regedit I deleted the lower filter but never saw an upper filter. I have also tried deleting the drives but it comes back and shows up exactly the way your does.

Thank you

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by R. Proffitt Forum moderator / November 18, 2007 10:15 PM PST

But my drive works fine so it's doubtful it shows up the same way.

Since your issue is different I suggest you make a new post but don't forget to read and heed the words in red.


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Mine is Fixed
by hogrunr / November 18, 2007 10:20 PM PST
In reply to: Sorry.

The way I ended up fixing mine is when the computer gives you the option to browse for the driver on your computer, I just pointed it to the Windows folder and it found the drive in there.

Also, if your computer is a fairly new HP or Compaq, it will have a program called "Recovery Manager." This program can re-install any of the programs/drivers that came with the computer.

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