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CD burner not working, please help

by Ty274 / January 5, 2005 11:00 AM PST

I have a Windows XP Toshiba laptop and lateley my CD burner has'nt been working. I tryed using three seperate programs so far (Windows Media Player, Drag'n Drop CD+DVD, and Realplayer) to burn audio tracks or data to a CD, but they haven't worked. Everytime I start up my computer I get a message that says something like "to enable DVD burning, you must disable CD burning. Would you like to disable this feature? (yes/no). I click no but CD burning still does not work. I also tryed using the control panel to disable DVD burning (Control panel\System\System Properties\Hardware\Device Manager\DVD/CD-ROM Drives\MATSHITA DVD-RAM UJ-811) by configuring the property, "device usage", to disable. This too was to no avail. I'm sure its just a simple solution of enabling my CD burning device, but I can't seem to find it in my device manager. Can anybody help me out with this please?

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(NT) (NT) What if you click Yes?
by Stan Chambers / January 5, 2005 12:47 PM PST
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No Luck
by Ty274 / January 8, 2005 2:16 AM PST

It still dosen't work if I click yes.

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CD drive not working
by Ty274 / January 8, 2005 4:19 AM PST
In reply to: No Luck

Also now my CD drive isnt working for some reason although my DVD drive still works.

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The ACID test.
by R. Proffitt Forum moderator / January 8, 2005 5:06 AM PST
In reply to: CD drive not working

When I suspect the CD/DVD drive is failing in this manner, I put in a bootable CD and attempt a boot from that.

No boot = dead drive.

This is the best test since it tells us if the drive is dead or not. If the CD does boot, then we know its software.


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No boot
by Ty274 / January 8, 2005 7:20 AM PST
In reply to: The ACID test.

I tryed a few game CDs like Rome: Total War and Ghost Recon and theres no boot, my computer just seems to try to read the CDs and theres a bunch of whirring sounds. I guess this means I have a "dead drive" but what does that mean and how do I fix it. It seemed to be working fine yesterday...

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Bootable CDs are ...
by R. Proffitt Forum moderator / January 8, 2005 7:56 AM PST
In reply to: No boot

Your Restore CDs, many CDs with an operating system, etc.

Game CDs are not bootable.


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by Ty274 / January 8, 2005 10:39 AM PST
In reply to: Bootable CDs are ...

Like the Microsoft Office install CD? Can you give a few examples, im kinda a newbie.

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Restore CDs, Windows XP, Linux install CDs.
by R. Proffitt Forum moderator / January 8, 2005 10:49 AM PST
In reply to: ?

You don't need to let any of them install, we just use this as a test.


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Tryed the Microsoft Office installation disk
by Ty274 / January 8, 2005 12:49 PM PST

I tryed it and there's no boot. And when I click on D drive in My Computer I get the message "D:\ is not accessible. The request could not be completed because of an I/O device error."

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Looks like you need a repair shop.
by R. Proffitt Forum moderator / January 8, 2005 12:59 PM PST

Since I shared a list, you'll have to try harder or take it to a shop.


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by Ty274 / January 9, 2005 2:56 AM PST

Ah damn
Oh well, thanks for the help though!

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