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Resolved Question

Cause for error message

by rvc73 / April 15, 2012 4:31 AM PDT

What is causing this error message that sends me back to desk top when playing a game?

"Can't get back buffer surface (edevicescreen.cpp 149)
>>>>> scene:init
>>>>screen:getReady,device lost
>>>>screen: set_mode

My computer spec:

Dell XPS 700
Intel Core2 Duo processor
w/DualCore technology w/2MB cache
4GB DDR2 SDRAM at 667MHz
512MB NVIDIA GeForce 9800 GTX video card
250GB hard drive
1 TB hard drive
Creative X-Fi PCI sound card
Logitech Laser mouse Driver 5.1.2600.0
DirectX version 9.0c (4.09.0000.0904)

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All Answers

Best Answer chosen by rvc73

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Re: error message
by Kees_B Forum moderator / April 15, 2012 4:38 AM PDT

First try this at at least one other machine to see if it works OK there. If it does, you know it's some hardware or OS or setting issue on your PC. Then the help desk of the publisher might know the problem and be able to tell you the cause and maybe even the solution or work-around.
If no luck with the support and you know it should work, you reload the OS (making the machine as new) and try again.


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Cause for error message
by rvc73 / April 15, 2012 9:46 AM PDT
In reply to: Re: error message

I lowered the resolution a couple of times as suggested but it did not correct the problem. Also, I do not have another computer to try it on. I have contacted the customer service of the company that put this game out but have never received a reply that is the reason I tried this forum. Thank you for the suggestions though.

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I'd read what others have suggested.
by R. Proffitt Forum moderator / April 15, 2012 9:50 AM PDT

Lowering the resolution was one of the suggestions.

I wonder if this PC has known good drivers. Not to be obvious here but XP and gaming is rather treacherous today.

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Cause for error message
by rvc73 / April 15, 2012 3:58 PM PDT

To the best of my knowledge drivers are up to date. I know for sure the video card drivers are current.

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What else did you do?
by R. Proffitt Forum moderator / April 16, 2012 2:08 AM PDT

I didn't repeat the found content on purpose. I want to see if you tried the other ideas. Remember there appears to be no support for this title so you get to try what others noted.

About current drivers. I hope you know that for some old games you want older drivers.

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Cause for error message
by rvc73 / April 16, 2012 4:23 AM PDT
In reply to: What else did you do?

I did not know that older games may required older drivers and if that is the case with this one I guess I will have to live with the problem because obviously I am not going to change my drivers for one game. Thank you very much for your help on this issue.

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