Question

Case Study

KINDLY HELP WITH THE CASE STUDY!

Problem:
System slow down is being experienced after updating a Windows 7, 64-bit system to Service Pack 1. Rebooting the system twice (with and without disabling antivirus/firewalls) showed no change in symptoms.The attached figures show that high memory usage is the likely cause of system slow down. Note that total memory used is much higher than combined memory allotted to all listed processes.

You are required to provide a plan to diagnose the problem i.e. if the processes listed are not using the memory, who/what is?

Your plan should describe which software tool(s) can be used to aid problem diagnosis. Moreover, you should also report two most probable reported causes of such symptoms on the Win7-64bit platform. Since it is not possible to replicate this situation, you shall have to search through online discussion forums and Microsoft's documentation or other helpful source(s).

Submit (upload) your plan in at most two 800 words (less than two A4 pages) as a text file (.TXT). You should not describe the symptoms listed above. At the end of your report, list the online sources consulted. Use your reg-number as file-name before uploading.

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Answer
I've fixed such in short time that no study is required.

We factory restore the machine and if there are no hardware issues it works as it did when new.

Why would long studies be required for this one?

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What is CS311?

Is this that Counter Strike game? During gaming it's proper to see memory use climb. Nothing wrong there.

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Answer
Re: case study

Sorry, but we're not here to do your homework for a Computer Sciences course. I'm locking this thread.

Please send me a PM (via my profile) with your 800 word plan when it's ready, so I can add it to this thread so we can see how somebody going to be a professional is attacking this issue.

Clearly, Bob's suggestion to do a factory restore isn't the right answer, because it would undo the update to SP1, fail to give the route to a diagnosis asked and is less than 800 words. But indeed, it's the first thing a help desk would do if they can't explain it. After all, it's sure to help, it's quick and it's cheap.

Kees

Post was last edited on December 12, 2015 1:35 PM PST

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