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Resolved Question

Carol

by Feb 20, 2013 1:35PM PST

My pc is under warranty, and crashed, and I sent it out to be fixed. They put a new hard drive in. When I got it back, it was not working right. On the second day, it kept installing Windows update, every time I booted.(like 98 updates) So I called tech support, they had me pay $160 for expert support for a year (three issues) The technician ended up turning "off" my Windows update. (he did check the pc for other issues but I don't think he found anything.I never received a email yet) I feel that this is not a good fix, as sometimes you have to have Windows updated for different things. I don't know if this is a good fix or not. I gave them a bad review. I'm running Windows 7, have 6 gig of memory, 650 gig of storage. It is a Toshiba P770. Carol

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Carol Potter has chosen the best answer to their question. View answer
8 Posts
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Clarification Request
Just my opinion, but,
by mrmacfixit Forum moderator Feb 22, 2013 7:50AM PST

I don't think you should be paying the extra $160 for service on a machine that is under warranty and that just had a Hard Drive "professionally" installed. It also sounds like they reinstalled Windows too.

P

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yes
by Carol Potter Feb 22, 2013 10:55AM PST

They did reinstall Windows, It is not easy as they don't give you a disk. The Windows is hidden in the machine some how. I didn't want to pay the extra fee, but had no choice. ugh

Best Answer

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Just wanted to let you know
by Feb 23, 2013 2:54AM PST

I went into my Visa account today, and Toshiba has taken the $160.00 "off" my charges. (so far) This I am very happy about. I still feel they didn't fix my pc correctly. I think I will call them once more (Monday) before re-installing a new Windows. Like I stated before, they don't give you a disk, it is hidden in the machine, and I have never done this before. But I am going to ask them about the Windows update problem, and if I get a answer then I will come back and post it. Thank you all for your suggestions and comments. I appreciate it very much. Carol

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Answer
Good question.
by Forum moderator Feb 21, 2013 1:17AM PST

If you research the .NET update failure you learn what happened and then ask the horrible questions. These might be "Why doesn't Microsoft fix that?" and "Why are users expected to work with this?"

I have no great answers but this area is why folk are trying tablets and other make PCs.
Bob

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Answer
Re: updates
by Forum moderator Feb 22, 2013 12:15AM PST

I'd reinstall Windows 7 from scratch. Usually, it does most updates after that.

If .Net updates fail, do:
1. Hide those updates in Windows update
2. Uninstall all .Net versions.
3. Install a fresh version if you need it.

Kees

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(NT) I will have to figure out how to do your suggestion.
by Carol Potter Feb 23, 2013 2:40AM PST
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Don't forget to post back ...
by Kees_B Forum moderator Feb 23, 2013 2:46AM PST

if you can't figure out.

Kees

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Answer
my bubble has burst
by Feb 23, 2013 3:12PM PST

Well I just went into my bank account to check it again, and sure enough there was the charge $159.95. I was so happy earlier today when I checked it and there was not a charge. I am definitely going to call and tell them what I think on Monday. This is ridiculous. I can't use my mail in Internet Explorer now, so am using Google Chrome. I am signed up with At&T for mail, and have used it for several years, and always used it with IE. So I will write back when I get to talk to someone with some intelligence from Toshiba. Just wanted to let you know. Carol

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