Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

Carbonite Backs Up Your Files - Unless tehy LOSE THEM!

Sep 16, 2014 8:29AM PDT

Thought I had better post a warning here. I have been a Carbonite customer since 2011. Bought the service, backed up the files - computer crashes! No Problem! I have CARBONITE!
Worked for 6 weeks to download my files - kept getting error messages "File Error - File not Found". Hmm...After much back and forth (blaming my internet connection, my antivirus, etc) Carbonite sends me an email

2014-03-14 18:11:58 EDT Leigh B. - Boston, MA Additional comments
Hello Michael,

Thank you for the reply. Regarding the Previews.lrdata folder, I can confirm that it does not contain any unique user data, which is why Carbonite excluded it from the backup as scanning this extensive folder structure was severely impacting the performance of the software, to almost a non-functional state during backup. That being said, THE MAJORITY OF THESE FILES WITHIN THIS LOCATION UNFORTUNATELY, NOT ON OUR SERVERS.... (Bold type is my addition)

Essentially Carbonite lost my files and doesn't know why. Making it worse is teh fact that they will not release what few shreds still exist unless I sign a waiver absolving them of all responsibility for having lost the files. Really?

The way I look at this it is as if I had put a a fortune in gold coins into a safe deposit box at a bank. I later came back and tried to get those gold coins and discovered that most of them were missing! Now the "bank" is holding whatever precious little is left and won't give it to me unless I sign a piece of paper saying that the lost gold was not their fault!! Beware Carbonite's "Your Files are Safe with us!" advertising. It is NOT true 100% of the time!

Anyone else lose their files to Carbonite?

Discussion is locked