Question

Carbonate backup

Can't get retrieve files from Carbonite because I switched from PC to MAC. Their tech support offers no useful help. Ideas?
Apparently due to server is PC and can't talk to my new MAC. Don't have a PC avail (died) to use for download.
Carbonite doesn't warn that switching platforms results in inability to retrieve files. What did I pay for all these years?!

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Answer
While you have a question there.

This backup system is not across platforms. I'd read prior posts on this but here I have plenty of friends that can let copy my stuff to their PC then onto some USB HDD to carry over to the next machine.

Here's a famous fellow writing not so nice about clouds and more.
http://www.cnet.com/news/woz-the-cloud-is-a-nightmare/

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Answer
Re: support

Their support is in http://support.carbonite.com/articles/Personal-Pro-Windows-Mac-Restoring-Between-Mac-and-PC. No cross-platform indeed, but a work-around for folders < 1 GB.

So if it's more than 1 GB you might need to find a friend with a PC to use (as Bob suggests). Or rent one for a week or so. Here's a link in the UK (if you happen to live there), but I'm sure comparable companies exist everywhere: www.hamilton.co.uk

Then, when you all have it on your Mac, you can send it to Carbonite again. Although I can imagine you prefer switching to another cloud service or using your own external hard disks. Be sure to not store all your backups at the same location (your home), because that doesn't protect against fatalities like a fire.

Kees

Kees

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