Hi aa11223344,

Thanks for your message. I thought I'd wait and see if someone else would chime in, but apaprently not. Just so you know: if you want Samsung support, I support US products and customers. And from what I can tell, this model is for New Zealand. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung New Zealand portal for support on that product: http://www.samsung.com/nz/support/model/PS51E490B1MXRD

Hope this helps you!

Regards,
HD Tech