Question

cant use verbatin external storage hard drive

hi all.have used the memory storage unit for about a year.but since recently downloading avg tune up,it dosnt appear as an option,when I try to send stuff to it.seems a bit of a coincidence.computer is a pavilion,weeks ago updated to 10,from 8,wished I hadn't,understand this version less than the 8.i have little understanding of computers.hope someone can help,regards john.

Discussion is locked

Follow
Reply to: cant use verbatin external storage hard drive
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: cant use verbatin external storage hard drive
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
External storage

Does this unit work if you plug it into another machine?
Can you browse around and see files?

What happens if you plug in something like a usb stick to your machine.
Does it show as a 'send to' device?

- Collapse -
Answer
RE: External Verbatim HDD does not detect

Hi John,

You can try below steps to diagnose the problem:

1) See if same external HDD works on another OS/ computer or not.
2) When you connect same HDD to your system check for any popup notification.
3) Does other USB devices work on same USB port/ try different USB ports.
4) Look for any error in Device Manager under Universal Serial Bus controller.
5) If HDD works on other system, check for Motherboard Chipset drivers and install it.

Please reply.

Regards,
Brooks Payett
Tech Support Team
Clouds App Portal

CNET Forums

Forum Info