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Question

Can't use the AMD eGPU of my Laptop (Freezes After Install)

Mar 25, 2018 11:19AM PDT

This issue actually started around a year ago. Back then, my computer would freeze during the driver installation, no matter which version I tried to install. I gave up after trying infinite variations of Intel and AMD drivers, but now, I decided to give it another go and the issue seems to have changed a bit...

Right now, if I let Windows automatically install drivers, the PC will run just fine around 10 minutes after installation, the video card shows up as "Working" in Device Manager. But after 10 minutes, the PC will freeze. After installation, I won't even be able to see the desktop of my PC, as it will freeze on the "Starting" screen during boot.

The same thing happens if I try the updated (Adrenalin Edition) drivers from AMD's website. It will successfully install, but the PC will freeze after a short time, and any subsequent boot will fail.

If I try the outdated drivers from Lenovo's website, it won't even manage to install the drivers, and it'll keep giving me the "THREAD_STUCK_IN_DEVICE_DRIVER" error.

The model of the laptop is Lenovo G510; which has Intel Core i5 4200M and AMD Radeon 8570M, with 4 GBs of RAM. The current iGPU Driver that I use is the one that is provided by Lenovo, as the updated Intel versions render games unplayable unless I turn vSync on. (I will try the driver combination of updated Intel + updated AMD tonight, but I honestly have huge doubts about it...)

Discussion is locked

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Answer
Given all the work done.
Mar 25, 2018 12:15PM PDT

It's time to install the OS as supplied by the maker and drivers ONLY from the maker's site for this model.

If the factory condition fails, then the hardware needs repair.

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Uh
Mar 26, 2018 9:45AM PDT

The maker also provides drivers for Windows 10; both for AMD and Intel drivers. I have also tried to install Windows 7 back when this problem first started to occur, but it didn't fix it back then. In your opinion, do you think the posibility of the OS causing the problem when the drivers are still supplied by the maker is worth an OS change? I actually am considering an OS change, but because I will keep using Windows 10 if an OS change doesn't fix the issue and I'll inevitably lose some files and time by changing my OS, I really would rather not try it, if the chances of it fixing the issue is just too low to bother.

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If it doesn't work with factory conditions
Mar 26, 2018 10:00AM PDT

This points to hardware issues. Since this sounds like a motherboard failure (just enough to cause problems but not dead) if this was mine I'd eek out as much use as I can.

As to the OS, no. Why? Because drivers and such don't come from Microsoft (maker of the OS.) This is also why we head to the factory issued recovery media to be sure.