Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Cant't Play DvDs on Computer

Aug 11, 2004 4:00PM PDT

no matter what i do or try i cant play dvds on my computers dvd drive. i've tried windvd, some other thing that came on a dvd, and ClipRex DS. It starts fine but when it gets to the title menu it freezes and i get a message box saying [name of program] has encountered an error and needs to close...
can anyone help?

Discussion is locked

- Collapse -
Re: Cant't Play DvDs on Computer
Aug 11, 2004 11:09PM PDT

Given the information in your posting, I can only write to try uninstall and reinstall the DVD software player.

Look up GEEXBOX on Google and try that as well. If GEEXBOX looks too geek, have a friend make that boot CD for you. I don't offer any support for this, but use it when I need to tell if the DVD drive is good.

Best of luck,

Bob

- Collapse -
Re: Cant't Play DvDs on Computer
Aug 12, 2004 4:54AM PDT

geexbox works so i guess its not the dvd drive. i tried reinstalling the dvd software but still no luck. any other ideas. (id rather watch dvds from within windows)

- Collapse -
Now we know it's a windows thing.
Aug 12, 2004 5:01AM PDT

But no mention of the OS verion, the machine and more.

I feel I'm a trapise artist and there's no net. My choice to not do much up here.

"Tip: If you are asking for help to troubleshoot a computer-related problem, please be sure to include all the necessary information (ie: operating system, model number, hardware, software, etc) that will help others identify your problem for a speedy resolution."

For now, only you know what the error is, what video card, OS version, what version drivers and more, more, more.

At least it is possible to play DVDs on that hardware but that's allthat I can offer.

Bob

- Collapse -
Re: Now we know it's a windows thing.
Aug 12, 2004 7:05AM PDT

sorry bout that

OS:Windows Xp Pro SP1
P4 2.4 GHz
256 Mb ram
Nvidia Geforce 2 MX400 (driver version 6.14.01.4303 these are the only drivers from nvida that work with the card)
Asrock P4VT8+ mobo (via chipset using the 4 in 1 drivers)

I've tried windvd, Cliprex DS, Interactual Player (came with matrix reloaded) and neither worked.
GeeXboX works.

The dvd will start fine but it freezes at the title screen and a pop-up appears reading "<name of program> has encountered a problem and needs to close..."

I think thats all the info but if u need more on my comp specs or ne thing else just ask.

thnx

- Collapse -
Try...
Aug 12, 2004 7:34AM PDT

1. 32-bit color setting, It's counterintuitive to some that DVD playback is easier on the GPU/CPU at 32-bit color.

2. No power supply mentioned. With that list, I'd like to see the 450 Watt PSU. 400 is passable.

3. Try BIOS defaults.

4. Find and run IEFIX.

5. Latest DirectX.

6. Some onboard sound cards crash like that. What sound card?

7. And then dive into the EVENT VIEWER after a crash. Whats the eventid and source.

Bob

- Collapse -
Re: Try...
Aug 12, 2004 9:35AM PDT

its a 400 watt power supply

the sound card (pci) is a creative soundblaster live 5.1 by creative labs (works great)

where can i find the event viewer?

- Collapse -
(NT) (NT) Event Viewer is noted in Start,Help and Support.
Aug 12, 2004 9:54AM PDT
- Collapse -
Re: (NT) Event Viewer is noted in Start,Help and Support.
Aug 12, 2004 10:09AM PDT

thanks

- Collapse -
Re: (NT) Event Viewer is noted in Start,Help and Support.
Aug 12, 2004 10:14AM PDT

this was after using realplayer to try and watch the dvd

source: Application error
Event ID: 1000

Description
Faulting application realplay.exe, version 6.0.12.883, faulting module iviaudio.ax, version 3.1.91.33, fault address 0x00004b85.

if you need more information let me know