Computer Help forum

Question

Can't reset Computer or run programs (word, .exe etc.)

by nicsbarrera / April 18, 2018 10:28 AM PDT

Hello!

So, today I turned on my computer and suddenly, some errors started popping. In addition to that, I tried to open Word and Powerpoint, but another error came out

In an attempt to solve the problem, I looked up in some forums. In almost all of them it recommended me reinstalling Microsoft Visual C++(of which I have literally 12 different versions) and as I went to open up the .exe, I had ANOTHER error. Apparently .exes' don't work either...

Seeing that I had so many problems I decided that the best option was to factory reset my PC, so I reset my computer while pressing shift to get to the advanced startup options and I clicked on the option that would delete everything from my computer, including all it's files. But I couldn't do this either because 3 minutes after the process had begun, it said that it was undoing the changes and after that, it took me to a page that said "Reset this PC. There was a problem resetting your PC. No changes were made"

I really want to reset my PC to get ride of all these problems so any help would be much appreciated. I will upload a photo of all the error I've up until now

I've also tried typing the following things in the command prompt (running as admin), but wither nothing happens or it tells me it can't do the task
sxstrace Parse -logfile:SxSTrace.etl -outfile:SxSTrace.txt

%windir%\system32\SxSTrace.txt (nothing happens)

Sfc /scannow (it says: "windows resource protection could not start the repair system)

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows (it says: "The arguments passed to sfc are invalid. The offline windows directory
specified points to the online system.")


Also, the error I've been getting are the following
When turning pc on, one after another:
- the exception unknown software exception (0xc06d007e) occurred in the application at location 0x0000000073FF08C2
- the exception unknown software exception (0xc06d007e) occurred in the application at location 0x0000000074E308C2
- the instruction at 0x000000f63505 referenced memoryat 0x000000000000000000. the memory could not be written

When trying to run a program like word or powerpoint or a .exe: the application has failed to start because its side-by-side configuration is incorrect (I've tried running sxstrace.exe but nothing happens)

When trying to run avast anti-virus: The application was unable to start correctly (0xc0150002)

Thank you for your time!

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Clarification Request
What is this PC?
by R. Proffitt Forum moderator / April 18, 2018 10:40 AM PDT

The reason I ask is I see this on those (awful) 32GB Windows PCs. They can't seem to reset properly and you have to get back to the maker for the reset procedure.

Collapse -
What is this PC
by nicsbarrera / April 18, 2018 10:45 AM PDT
In reply to: What is this PC?

It's an Asus T300FA. One of those tablets with keyboard. It's only 3 years old and it has been running smoothly until now

All Answers

Collapse -
Answer
Back to Asus.
by R. Proffitt Forum moderator / April 18, 2018 11:00 AM PDT

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