Browsers, E-mail, & Web Apps forum


Can't Log Into Yahoo Mail (alternative email problem)

by gerardthegnar / June 16, 2016 5:17 PM PDT


I cannot log into my Yahoo Mail. It says my password isn't working. When I click "forgot password," I enter my yahoo email ID and required CAPTCHA. Here, it lists my alternate email. When I click "send me a code," I check my alternate email and find no emails from yahoo. I have checked the spam and junk folder too, so this leads me to believe that my alternate email isn't receiving yahoo's email to reset my password.

When I click "I don't have access to this alternate email," it prompts me to visit the Yahoo Help Site

At the Yahoo Help site, I have tried the tips here but to no success:
1. Security Questions are not available to me; and
2. I did not back up my account with a mobile number linked to it.

I fear my account was hacked. Although this was my alternate email with a pseudonym account for gaming, I have many gaming information and emails here that are important to me. Am I out of luck? I read that in these instances that I may not be able to recover my account.

Is there a way to contact Yahoo and ask them to update my alternate email, or work with them so I can correctly receive the needed email to reset yahoo info to my alternate email? I know that there is no phone number to reach them anymore.

Thank you and any help is appreciated.

Discussion is locked
You are posting a reply to: Can't Log Into Yahoo Mail (alternative email problem)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't Log Into Yahoo Mail (alternative email problem)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
When you get it back, do not rely on CLOUD EMAIL.
by R. Proffitt Forum moderator / June 16, 2016 6:57 PM PDT

Go get Thunderbird next time and get your own copy where you can't lose it again.

Collapse -
Good Tip
by gerardthegnar / June 17, 2016 1:36 AM PDT

Thanks for the info - I'll definitely keep that in mind next time around. I am luck it wasn't my primary account.

Collapse -
not going help if account hacked
by renegade600 / June 17, 2016 2:52 AM PDT

using thunderbird will not help if the yahoo account is hacked nor will it prevent it from being hacked.

Collapse -
Actually it can help
by R. Proffitt Forum moderator / June 17, 2016 7:27 AM PDT

Unlike the top post where they lost all their email, Thunderbird is a local copy of our email, contacts that we can backup and not lose it if the account is hacked.

Collapse -
looks like you are out of luck
by renegade600 / June 17, 2016 2:55 AM PDT

if you do not have access to your security questions, they dont have your mobile phone, or your alternate email address is not working then you are out of luck. support.

Collapse -
by gerardthegnar / June 17, 2016 3:02 AM PDT

Yeah bummer, I am starting to accept this. I am really disappointed that Yahoo lacks a direct customer service line. Regardless if that would have made a difference or not, it blows.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?