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Cant Install XP Home Support is no good?

by spectrakid / January 29, 2009 1:56 PM PST

I have re installed my operating system several times and now when I try and do reinstall it wont allow me to do so. I tried using phone support and it says an error with my program and hangs up on me never allowing me to get to a tech support like it has done in the past years of when this has been done. I checked Microsoft support and they want $70 for email, chat or phone support. This is not good and I need this fixed soon. I have to register operating system with in 5 days. This is on my Laptop Gateway using Windows XP Home. I will not pay $70 to have this fixed and if this is microsofts new way I hope they go out of business. How is this considered support?


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You called the wrong company.
by R. Proffitt Forum moderator / January 29, 2009 2:10 PM PST

You bought a Gateway and the XP Home that came with it is an OEM version which is cost reduced because Gateway does the support.

Sadly you didn't tell which Gateway model so I can't check if they wrote a how to install XP page.

Again, it may be annoying but those agreements are why you have to be careful who you call.

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by spectrakid / February 2, 2009 11:20 AM PST

Hi, I have a Gateway 6510gz, I got the laptop used and it never came with the complete re install discs. I got an OEM Operating System and installed it on my laptop and tried using the serial number in which is located on the bottom. I have done this on many computers and a few laptops with never a single problem.

Is there a way I can fix this, reinstall it correctly using my own backup disc which I use on all machines?


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by spectrakid / February 2, 2009 11:23 AM PST
In reply to: reply

Also, the OEM disc in which I installed is the XP Home version.

I will check Gateway support later tonight and get this thing working again.


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Link for this laptop.
by R. Proffitt Forum moderator / February 3, 2009 1:48 AM PST

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