Can't get sound out of wireless headphones

Jan 13, 2020 5:39PM PST

Hey everyone

So, here's what happened: I got a Roku for Christmas and I just wanted to hook it up to see how it worked. I don't have cable on my TV, just a BluRay player. I should mention that, since there was no way to directly hook the Sennheisers up to my TV, as there is no audio output, I was told to buy an HDMI converter box, which I plugged the red and black audio jacks into, as well as an HDMI cable connected to my TV. Anyway, I unplugged all that to see how to set up my Roku, but I'm not quite ready to stop using the BluRay player completely. So I hook everything back up... and I can't use the headphones to hear audio anymore.

The audio is coming out of the TV speakers now, instead of the headphones. Try as I might, I can't get audio out of them. At least, audio from my BluRay player. Recently, I think I've been picking up TV or radio audio, but it's audio from a program that isn't even currently being viewed on any of the TVs in the house.

I've moved cords around, switched plugs, unplugged everything and plugged it back in. I've looked for menu options on my remotes (I know on some TVs, you have to mute the speaker audio to get audio out of the headphones). Nothing works, and I don't even know what I did wrong.

I was able to connect the headphones to my PC and got audio out of that, so I have no idea what is happening

Can anyone please help me or provide any clue as to what I need to do or fix? If you need any more information to answer my question, just ask

Thanks for the help

Oh, and the TV is a Samsung, model number LN32D403E4DXZA
Sennheisers model number is RS 120

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Jan 13, 2020 9:43PM PST
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I already have an HDMI audio extractor. I've been using that
Jan 14, 2020 9:04AM PST

The headphones have red and black (left and right) audio cables as well as a standard power plug coming out of the base. I plug the red and black cables into the audio jacks (red in red, there is no black but I figured white would do) of the HDMI audio converter and the plug into a power strip.
I run an HDMI cable from the TV to the converter as well.

Hopefully this info will help

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Keep in mind.
Jan 14, 2020 9:23AM PST

That I assume you know how the HDMI extractor works. Such as:

1. The TV's own sources such as Antenna, apps (if a smart TV) will NEVER push audio out through the extractor.

2. Only HDMI sources that go to the extractor then to the TV might work.

3. "might work"? Yes, might. Audio encoding beyond STEREO may fail to extract on many of these extractors. I've had some luck setting the devices to STEREO, PCM and for DVD, BD playback trying Stereo in the title's menus.

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Might work= mostly do not work as desired
Jan 14, 2020 1:47PM PST

Agreed. Audio extractors are a kludge solution at best.

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I am fairly certain what you heard...
Jan 14, 2020 6:49AM PST

...was an anomaly, not your desired audio output.

FWIW, adding a used AV receiver would suffice. This would provide adequate connections w/o requiring a ‘kludge’ converter solution.

Frankly, I would forego the RS120’s for an updated bluetooth model. This would provide more device/service interoperability, and might let you try the Roku TV app on a smartphone to also receive Roku audio output. YMMV

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