MacBooks forum

General discussion

Can't get my Apple Mail

by LolaAngell33 / June 1, 2016 6:45 AM PDT

OK, P, I have been unable to respond to the previous thread. My current e-mail address ends in "dot com" and was set up when we changed our internet provider. I think mail was set up on my old address and old internet provider. (I am now thoroughly confused and really don't remember just what I did to cause this delimma.) When I did as you suggested, I got iCloud and Yahoo mail and my Apple Mail just disappeared. When I do a search on my Mac, it shows a list of some things that were there. It was my main mail, and I don't want to have to notify everyone that I have a new mail box. I will monitor the forum for answers should there be any. Thanks, Old Granny Lola

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Ouch ouch that's bad.
by R. Proffitt Forum moderator / June 1, 2016 10:01 AM PDT

Most email servers that are on an ISP only allow use when you are on their network. So if you change providers you can lose access to that old email address.

Yep, people really get upset about that.

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Ouch, yes
by LolaAngell33 / June 2, 2016 5:26 AM PDT
In reply to: Ouch ouch that's bad.

Yes, when I changed servers I did lose my email on my old email address... however, I have now lost the email with my NEW address... Grrrrrrr! Thanks anyway R..... Old Granny Lola

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Re: lost mail
by Kees_B Forum moderator / June 2, 2016 5:39 AM PDT
In reply to: Ouch, yes

It's not really clear (to me) what's wrong. Let's see:
1. You have an xxxx@yyyy.com e-mail address. What xxxx is not relevant, but what is yyyy?
2. What e-mail program/app are you using on your MacBook? Does it run?
3. When you run it, do you see anything in your Inbox and Sent items (or whatever it's called in that e-mail program).
4. What e-mail accounts did you configure in the e-mailprogram? To have access to your xxxx@yyyy.com you must configure it with the usual data (pop3-server, smtp-server, id to logon, password for that id, port, encryption yes/no). If you use imap (in stead of pop3) it's somewhat different, but not much.
5. If its correctly configured, you should be able to read and send mail to that account in that e-mail program.

Please provide somewhat more details,.

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