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Question

Can't get BluRay player to "see" router

Jul 7, 2017 9:46PM PDT

I have an Asus RT-N66U router, which for years has connected without problem to a SamSung BD-620 Blu Ray player. A few weeks ago, the two inexplicably stopped communicating with one another. I can hard wire the Blu Ray to the modem via a cable and can access Netflix, etc. Both devices say their firmware/software are fully updated. But the blu ray just doesn't seem to "see" the router. I have turned the router's firewall on and off without any change. I can even try the PIN number given by my router and the PBC/WPS button, and neither has any effect. HELP!

Discussion is locked

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Answer
Isn't it conceivable that...
Jul 7, 2017 10:36PM PDT

...the internal wifi on the blue ray player has burned out?

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Thanks and ...
Jul 8, 2017 7:09AM PDT

Good point. Is there any way that could be tested or verified short of cracking into the case?

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Answer
reset to factory
Jul 8, 2017 1:35AM PDT

reset to factory then set it up from scratch.

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Reset which?
Jul 8, 2017 7:09AM PDT

Router or player? Or both?

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Answer
Small world. My old neighbor has that router
Jul 8, 2017 6:43AM PDT

While there can be other issues like distance, bad WiFi in the player, a lot of his issues vanished when he updated the router firmware. How? He followed the router maker's instructions.

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True but ...
Jul 8, 2017 7:11AM PDT

I already made sure firmware was updated. Thanks though!

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OK, time for testing.
Jul 8, 2017 7:17AM PDT

1. Be sure the router is as close to defaults as it can be.

2. Distance has to be 20 feet or less for many appliances. Folk learn later that we can't compare our phones, laptops and such for distance. Smart TVs and players are not as good.

3. Change the channel of the router if it's set. Try AUTO.

4. Test it wired.

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PS. Which firmware version is installed?
Jul 8, 2017 7:17AM PDT

Just checking your work if you don't mind.