Networking & Wireless forum

Question

Can't get BluRay player to "see" router

I have an Asus RT-N66U router, which for years has connected without problem to a SamSung BD-620 Blu Ray player. A few weeks ago, the two inexplicably stopped communicating with one another. I can hard wire the Blu Ray to the modem via a cable and can access Netflix, etc. Both devices say their firmware/software are fully updated. But the blu ray just doesn't seem to "see" the router. I have turned the router's firewall on and off without any change. I can even try the PIN number given by my router and the PBC/WPS button, and neither has any effect. HELP!

Discussion is locked
You are posting a reply to: Can't get BluRay player to "see" router
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't get BluRay player to "see" router
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Isn't it conceivable that...

In reply to: Can't get BluRay player to "see" router

...the internal wifi on the blue ray player has burned out?

Collapse -
Thanks and ...

In reply to: Isn't it conceivable that...

Good point. Is there any way that could be tested or verified short of cracking into the case?

Collapse -
Answer
reset to factory

In reply to: Can't get BluRay player to "see" router

reset to factory then set it up from scratch.

Collapse -
Reset which?

In reply to: reset to factory

Router or player? Or both?

Collapse -
Answer
Small world. My old neighbor has that router

In reply to: Can't get BluRay player to "see" router

While there can be other issues like distance, bad WiFi in the player, a lot of his issues vanished when he updated the router firmware. How? He followed the router maker's instructions.

Collapse -
True but ...

In reply to: Small world. My old neighbor has that router

I already made sure firmware was updated. Thanks though!

Collapse -
OK, time for testing.

In reply to: True but ...

1. Be sure the router is as close to defaults as it can be.

2. Distance has to be 20 feet or less for many appliances. Folk learn later that we can't compare our phones, laptops and such for distance. Smart TVs and players are not as good.

3. Change the channel of the router if it's set. Try AUTO.

4. Test it wired.

Collapse -
PS. Which firmware version is installed?

In reply to: OK, time for testing.

Just checking your work if you don't mind.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.