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Question

can't format windows 7,or read discs,memory is infected

Nov 7, 2016 6:38PM PST

So I'v been working on with windows 7 proffesional and I'v desided to go for windows 7 ultimate,so I will be able to use updates and could able to change language.
What happend after that is history,after I'v done installing windows 7 ultimate I'v started to download the motherboards Program and the activation of the windows itself,but someone putted trojan horse in the file.
the moment after I realised it happend I did fast as I could to bring eset nod 32 antivirus to computer to block it, the trojan horse blocked the installation of the anti virus so I turned off computer.
I was thinking what to do? I decided to format it again so the virus will gone.
From that moment I couldn't enter any disks or use formatting through usb,I could only use the same iso disc of the windows 7 ultimate,I also thought it recognise it cause it has to be infected,I'v tried reboot all system.
Restart the motherboards and the bios but nothing changed,I used all windows installation tools to repair the damage have done but nothing changed. my computer is new (intel I7 4cores,nvidia gtx 1060,8g ram,2tb)
please I'm affraid if I will go to the store I bought it,if they will realise it was trojan hack they won't fix it.
Any suggetion what to do??

Discussion is locked

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Answer
The last few Ultimates I've encountered
Nov 7, 2016 6:45PM PST

Were downloaded from the web and heavily infected. I think you need to wipe the drive and restore from your last full backup.

The ones folk brought me seemed to be deeply rooted (root kits) and I don't work on crack copies. But I was able to restore the machines with the prior good versions.

The last time I worked on 7 Pro, it supported languages just fine.

Go back to when it worked.

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Thanks for reply
Nov 7, 2016 6:52PM PST

thanks for replying but,I can't restore to any previous time,It can't memories any of the previous version be4 I'v installed windows 7 ultimate,

be4 I turned off my pc ,the antivirus said the trojan hack detected on memory system,I can't boot/restore/format anything.

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Then You Start From Scratch With A Legal Win7 Disk
Nov 8, 2016 2:23PM PST

Place the disk in the CD/DVD drive, restart the computer and it will boot from the disk. At that point, allow the process to format the drive, create a new partition and install Windows. During the process, you'll be asked for a license number/product key. Type it in to activate Windows. You'll then need to install all hardware drivers and software to make it work like you want.

Hope this helps.

Grif

Post was last edited on November 9, 2016 10:43 AM PST

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Answer
About stores, hacks and such.
Nov 8, 2016 2:49PM PST

No store I know will turn down your money to fix this. All the ones I know only need your legit OS DVD (or USB) and the key to activate it. It costs far too much to fix most infections so they just wipe and install.

Many folk get stuck and can't figure out how to boot the Windows 7 DVD. Be sure to have them show you how for the next time.

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Answer
Same problem, Need help
Nov 10, 2016 12:13AM PST

I'm facing the same problem lately,
Someone with suggestion would be great help

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Re: same problem
Nov 10, 2016 12:58AM PST

Do what Grif Thomas wrote in his post above. Great solution.