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Can't delete Old Email Address

I am running a Windows 7 Pro 64Bit computer using Outlook 2010 as my mail client. Some time ago, my Service Provider switched my mail system from POP to IMAP. To do this a new email address was created with a (1) at the end. Now the original email address without the suffix (1) still shows in my list of folders, however, when I go into Account Settings it does not appear as an account. The majority of my emails appear in the Inbox for the address with the suffix (1) but strangely I will get the occasional email in the Inbox without the suffix.
Just to muddle things up I decided recently that I didn’t like IMAP because everything was slower so I decided to switch back to POP (I don’t need synchronised emails). To do that I had to create a new account which then had (2) as a suffix, and I deleted the address with (1). However, the address with no number suffix remains.
It is more of a nuisance than a major issue but I am unable to delete this original address. If I right click the account name two of the menu items are greyed out – Close the account and Folder Permissions so I would appreciate some suggestions.

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All Answers

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Well the accounts for email are on the

In reply to: Can't delete Old Email Address

email server and you set your client up to connect to that account. If you are still getting emails from that account then it still exists on the email server. I have Road Runner email for Spectrum ISP. My email for Central Florida is I set my client up as POP by identifying the incomeing and outgoing servers. I can access my account using a browser using Once i get to the server I can update my setting and view the emails on the server. Now I have my email set not to delete from the server so I can view on multiple devices. Because I have a storage limit 100 MB I have to login to this site and delete emails about once a week you it will fill up. Now you should be able to delete the account on the email server then delete it fron your client. I would good how to remove an email address in (whatever email client you are using.) Now it will stay on the server unless you delete the account there also.

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Service Provided Fixed

In reply to: Well the accounts for email are on the

Thanks for your suggestion. I was uncertain how to access my server so in the end had to resort to calling the technical support department of my service provider. I gave them access to my PC and after opening various screens and deleting entries they were able to delete this unwanted address..

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Contacts Lost

In reply to: Service Provided Fixed

Just a post script to my last email. One of the side effects of deleting the email address without the suffix (2) is that I lost all my contacts which must have been specifically associated with that profile, although they were certainly there when I was sending emails with the address ending with (2). Fortunately, I have the contacts on my old Windows XP computer and I will import them from that PC.

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