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cant delete norton system works

by cortni / January 22, 2005 1:49 AM PST

i have tried mostly everything to delete NSW and NCS, but when i go to do my telus anti-virus scan it stops at the files norton system works and norton clean sweep and goes no further. telus anti-virus and norton do not work together and i need help to know what to do next to get rid of it.

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Need more info but here's instructions
by Tufenuf / January 22, 2005 2:40 AM PST
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cant delete norton system works
by snoopyjr74 / January 23, 2005 7:11 AM PST

I have spent the last three weekends with the same type problem to include 8 hours talking to India (Symantec Tech support). There are a number of confusing and useless pages on their website to include additional unistall programs that do not work.
My suggestion is (the following assumes you have XP Home or Pro)
1. Delete all the files in all the directories that have Semantic or Norton in their name.
2. Go to Start/run/MSCONFIG/startup tab and unclick all Norton/Symantec related item
3. Go to Start/run/regedit and create a backup copy of your registry by file/export/all
4. Search and delete all the keys that have SEMAN or Norton in them. Some of the keys that are marked legacy wil not be deletable

The bad news is that this will deleted all your Semantec products to include firewalls and antivirus so you need to load replacements before connecting to the intenet.
If you are not comfortble doing any of these steps find someone that is or spend some $ to have a pro do this.

Good luck.

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what have you done?
by glb613 / January 23, 2005 7:29 PM PST

I had a Norton suite factory installed on a computer I bought and wanted to uninstall it. I had to go through the add/remove programs, do a search and delete any leftover folders and files plus edit the registry before it was completely gone. What have you done?

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