Question

Can't Delete Folders Files after mysterious name changes

Oct 2, 2017 7:26AM PDT

Hi All,

Apologies if this is redundant. I really tried to see if something like this was posted elsewhere.

With Win 10 File Explorer, I copy-pasted a folder that had only an *.mp4 from a laptop to an external hard drive, a WD My Passport. When I did, the original folder name was the same on the external hard drive, but the contents contained four folders and four files. The original *.mp4 was gone, and the folders and file names were variations of ]àα▀eå½╔.─£ and things like that.

When I try to delete a file, it tells me the name is too long or invalid, and to either Try Again, Skip, or Cancel. When I try to delete a folder, it tells me the folder is not accessible, and that either the file name, directory name, or volume label are incorrect.

If I try to rename either a folder or a file, it asks Are You Sure then tells me the name is too long or invalid.

Does anyone know a way I can delete the files and folders? I'm worried that what looks like some flavor of corruption could be a virus. I know it's not perfect but... c'mon Norton, do your thing!

Many thanks

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Comments
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Answer
Many exits.
Oct 2, 2017 7:38AM PDT
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Reformatting
Oct 4, 2017 12:56PM PDT

Thanks for this. I'm wary of formatting the drive because it's my only set-up backup drive. If worse comes to worse though, I'll have to do it!

I took a look at the article you posted a link to, and it was well over my head, unfortunately. The problem wasn't a learning curve for Linux, but an insufficient technical savvy. I'll give it another read and see if I can make sense of it.

Many thanks

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Answer
Chinese Virus Kind Thing
Oct 2, 2017 8:06PM PDT

This thing is commonly called Chinese virus among computer geeks with little knowledge and often appear in portable drives like portable Hard Disks, Flash Drives, and Memory cards and were pretty common in Java Phones of Nokia at mem cards of that time. Today these things happen only(mostly) you have installed Antivirus after a long time or you don't have an antivirus at all. Due to excess of trojans and viruses sometimes rootkits embed on your HDD or portable storage devices. So an Anti-Rootkit antivirus software could be downloaded which I think Panda Free Antivirus has and could be downloaded from CNET here. I recommend you to download it on both PCs and they should be connected to the internet for virus definition update.

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Panda and Norton
Oct 4, 2017 1:03PM PDT

This sounds like the way to go. Thank you for the tip. Before I try Panda though, I'm wondering whether Norton would be smart enough to do a scan, see the bizarre files, and delete them. I'm going to give that a whirl, and if it doesn't work, go straight for Panda.

Thanks again.

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