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Can't connect to WiFi after factory reboot

Couldn't connect to wi-fi at home one day, several days of troubleshooting with nothing working ultimately ending up in me doing a full factory reboot. still can't connect to home wi-fi, but can connect to mobile hotspot and public wi-fi. Three other devices in the house can connect to wi-fi no problem. been trying for days with every fix i can find on the internet; system restore, proxy settings, flush DNS, updating drivers, internet settings rest, factory reboot..... Don't understand how factory reboot didn't solve the problem! anyone any ideas???? Troubleshooting the connection either gives me "the DNS serves isn't responding" or sometimes "the remote device or resource won't accept the connection"

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All Answers

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Answer
Re: can't connect to WiFi

In reply to: Can't connect to WiFi after factory reboot

Let's do some basic checks:
1. What does the wireless icon in the system notification area (the right side of the taskbar) say when you hover your mouse above it?
2. Go into the command prompt. Type ipconfig (+enter). What's your ip-address? What's the gateway? Also note your mac-address.
3. Also from the command prompt, ping the gateway. What is the result?

If these tests succeed, you're connected to WiFi.
If not, reset the router.
If still not, try a different router. After all, it works with other routers, so why not with a replacement at home?

Kees

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Re: can't connect to WiFi

In reply to: Re: can't connect to WiFi

1. it says internet access
2. id address: 192.168.192.39. gateway 192.168.192.1...... no sign of mac address
3. pinged the gateway. packets sent 4, received 4.

reset the router too but still no internet access, any other ideas?

Thanks again

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Re: results

In reply to: Re: can't connect to WiFi

You surely are connected to the router via WiFi. So that's not your problem. Maybe your problem is better described as "I can't access www.google.com and other sites in Firefox nor in Internet Explorer or Chrome")?

If your device (I assume it's a Windows laptop) can accessthose same sites on other routers, as you write ("can connect to hotspot and public wifi") and 3 other devices can access them via this router (as you write), I'd try another router (or another laptop, your choice) next. Some strange incompatibility.
Maybe someone else has a better suggestion, about specific settings that make only your laptop incompatible with only your router.

Kees

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Answer
factory reboot

In reply to: Can't connect to WiFi after factory reboot

to clarify, was the factory reboot a reinstall. If so, you need to make sure all drivers from the computer manufacturer is updated and windows is completely updated. You may have to do it manually.

Also did you try a power cycle? sometimes though other computer and devices are working you have to do a power cycle to get that one connected again. Try unplugging the power from both your modem and router, after a 20 count, plug your modem back in and wait about five minutes, then plug your router back in and wait until everything is connected.

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