Computer Newbies forum


Can't connect to Internet via Ethernet in Windows 10

by Mughil Muthupari / September 5, 2015 1:41 PM PDT

I've been trying to crack this for the past week and I still haven't figured it out. I bought this USB 3.0 to Gigabit Ethernet Adapter from CableMatters because I need to connect via Ethernet for college and my laptop does not have an Ethernet port. My laptop is an Acer Aspire S7-392 9890 and I just upgraded to Windows 10. I have also installed all the up-to-date drivers from their website.
When I plug in the USB 3.0 to Ethernet adapter into my laptop, it brings up the "Installing new Driver Software" dialog box and installs it. I can see it clearly in the Device Manager (ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter).
However, my laptop isn't detecting this an Ethernet connection. Rather, it does absolutely nothing. I could not find an Ethernet or LAN option under the Network Sharing and Center. If I disable Wi-Fi it still won't connect.
Is there something I'm doing wrong or can I not do anything?

Discussion is locked
You are posting a reply to: Can't connect to Internet via Ethernet in Windows 10
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Can't connect to Internet via Ethernet in Windows 10
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
why do that?
by James Denison / September 6, 2015 12:24 AM PDT

Why not just purchase a router instead and use the wifi already on your laptop, assuming it has it. If not, a USB wifi device is a lot easier to setup.

All Answers

Collapse -
It sounds like you're missing a driver.
by wpgwpg / September 5, 2015 1:55 PM PDT

Didn't it come with a driver? Also why do you want USB 3 for an Ethernet driver? Are you sure your WiFi isn't going to be fast enough? I get 35 Mbps downloads with my WiFi, and that's all I get with my ethernet connection gets.

Collapse -
Checked with a Windows 8 and 7 systems and they worked.
by Mughil Muthupari / September 5, 2015 3:35 PM PDT

The driver that it (the Ethernet adapter I'm assuming) came with was the one I listed above. My college recommends that I use the Ethernet instead of Wi-Fi for increased security. One more bit of information that I forgot to add was that I tried the adapter with a Windows 8 and Windows 7 system and they both worked. After examining their drivers, I found that they had something called 'Realtek PCI GBE Family Controller' under Network Adapters. Is that the one I am supposed to install?

Collapse -
My laptop says Realtek RTL8188CE for WiFi and...
by wpgwpg / September 5, 2015 4:18 PM PDT

...Atheros AR812/818 PCI-E Fast Ethernet Controler for Ethernet. I have a Toshiba L755 laptop running Windows 7 so it's very likely yours could be different. These came integrated on my laptop. Maybe you just need a different Ethernet adapter. Windows 10 is just over a month old, so I'm sure there a lot of devices that haven't been upgraded to support 10 yet.
Let me ask you this. Do you have a good reason for wanting Windows 10? Personally there's nothing in it that appeals to me. Of course if your school requires it, that's good enough reason.

Collapse -
try a power cycle
by renegade600 / September 5, 2015 2:17 PM PDT

sometimes after a driver update you need to do a power cycle on the router and modem. try unplugging both for a 20 count. plug the moden and wait for it to completely turn on with all the lights. then plug in the router and do the same, wait for all the lights. once all the lights are on, check.

Collapse -
Have You Seen This Driver Page For Your Adapter?
by Grif Thomas Forum moderator / September 5, 2015 6:07 PM PDT

Click on the link below and it will show you the available drivers for your "USB 3.0 to Gigabit Ethernet Adapter from CableMatters".

Here's a link to their main driver webpage about the device.

You'll note there is NO DRIVER listed for Windows 10 yet. At this point, you could compare the version and date numbers in Device Manager and compare it against the Windows 8.1 version. If it's not the same, then you might try downloading and installing the Win 8.1 driver and see how it goes. If that doesn't work, then you may need to contact the company and see if an updated driver is coming soon.

Hope this helps.


Collapse -
just a thought
by lokilokime / January 5, 2016 2:45 PM PST

i see this post is 4 months old yet having suffered this very same problem for a week knowing my internet works on all my devices, just not my pc , i ve scoured the net and discovered this is a large problem with a variety of fixes
in the finish i chose to repair my avast anti virus rather than uninstall and re in stall and i ve had no problem connecting since, however i do not know what will happen when i turn this same pc on again tomorrow as others on different sites have warned that this may be a temporary fix
as a precaution i m downloading updated drivers for my network adaptor as well as windows 10 diagnotstic tools coz its damn hard to do so via tablet
hope this helps someone

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?