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Question

Can't access files on external hard drive

Jul 2, 2017 2:58PM PDT

I had an external hard drive connected to my PC. While moving my desk around the PC tower fell over and the power was disconnected along with the hard drive. When I restarted the PC and reconnected the external drive almost every file in it were corrupted. I had many images and home videos of my kids. Some images open up but I can only see half the image, the other half is grayed-out. Some videos I can see a few seconds or minutes, but not the whole video. But most images, videos, and file folders wont even open. Is there any way I can restore these files?

Discussion is locked

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Answer
Can't access files on external hard drive
Jul 2, 2017 3:07PM PDT

Forgot this is the message I get when I can't access a file. (The request could not be performed because of an I/O device error).

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You could try Recuva or EasUS.
Jul 2, 2017 3:19PM PDT

To recover those files. Bear in mind using that HDD will overwright files. Then there's Drive savers.com (expensive).
Dafydd.

Post was last edited on July 2, 2017 3:24 PM PDT

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Answer
How well does the PC work after the fall?
Jul 2, 2017 3:46PM PDT

Are you sure it's the files on the enclosed drive and not something wrong with the PC? Try accessing the files from another computer?