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General discussion

Canon SD630 - USB Device Not Recognized -HP printer conflict

Feb 27, 2007 11:35PM PST

I purchased a new Canon SD630 digital camera yesterday, and immediately had problems with the computer interface. After installing the Canon software CD (full install), I plugged in the Canon SD 630 using the USB cable. Windows XP appeared to properly recognize and install the device, at first, but the Canon software was not properly detecting and interfacing with the camera. After turning the camera OFF/ON again I routinely got a USB Device Not Recognized error. I called Canon tech support this morning (which was very good, by the way, once I found the right number). The tech helped me identify the problem as being a conflict with my HP multi-function printer. By turning OFF my HP printer, and restarting the computer, the camera and computer interfaced as intended and the software worked just fine. Apparently, HP printers bogart the necessary system resources that the camera wants to use. The tech said I would have to repeat these steps anytime I wanted to upload photos, which seems inconvenient. Has anyone had this problem and found an easier solution or hack that would not require turning off the HP and restarting Windows?

Discussion is locked

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Just sharing that I use a card reader.
Feb 27, 2007 11:53PM PST

Simple, cheap. No fuss.

Bob

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5 years later same problem--same solution
Mar 22, 2012 4:28PM PDT

I don't know if anybody will ever get back to this thread, but I have a brand new Canon ELPH 300 HS and had the exact same problem message when I hooked it up to the computer for picture transfer. Thanks to abcommercial, good Canon support, CNET and internet search I came up with this exact solution to the problem.

It's pretty amazing--and sad-- that 5 years later with new cameras, new printers, new software this is still happening.

I haven't found a work around yet but I'm just leaving my printer off and turning it on when needed. I just turned it on, printed and then turned it off. The camera was recognized when connected.

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Card Reader
Mar 23, 2012 12:16AM PDT

The work around is to stop using the Canon software and buy a card reader for your computer.

There is no need to connect your camera to your computer.

And it saves on camera battery life.
All the time you are downloading files from the camera with the USB cable you are using the camera battery.
By using a card reader, you don't have to even turn-on the camera.

The Canon software that uses the USB cable is for organizing your pictures.
You can do that yourself by putting each days photos in a folder that has a datecode.
(i.e. title the folder 20120323).

If you want to use software to organize your pictures, use Picasa (free from Google).

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