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Canon S500- Pink pics. and it Freezes... please help

I fear my Canon PowerShot S500 DIgital Elph may be beyond help. But I am hoping someone here can either help me figure out if it has a chance for life again... or. :o( call the time of death.
It first started with the occasional picture having a red/pink hue darker on one side to lighter on the other. Then it would freeze occasionally. Now if I can take a pic before it freezes, it is all jagged and distorted as well as having the pink/red coloring. It might have started when I would move the slide switch from photo to view and back before it got fully to the next state. To un freeze it I have pulled the memory card and Battery, then replaced. Sometimes now it says memory corrupted or something. I have only one 512mb CF card. I wish I could find the original 32 mb card to see if it the card is a problem.

Any ideas or help would greatly be appreciated.


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Canon S500

In reply to: Canon S500- Pink pics. and it Freezes... please help

Regarding the pink color.
That is likely caused by a defective CCD sensor.
Your camera is on a list of cameras that have defective CCD sensors.
Canon will replace the CCD sensor for free, regardless of how old the camera is.

Start reading here:;posts#2901073

Regarding Freeze-ups.
The CCD sensor has nothing to do with this type of problem.
I suggest you Format the memory card with the camera.
Read your User Manual on how to do this.
That deletes everything on the card, so save any pictures to your computer first.

If that does not fix the problem, it is possible that the battery has outlived its life.
Lithium batteries do not work forever.
But unfortunately, the only way to find out is to buy a new one.
You may or may not want to do that.


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The re-format of CF card brought my S500 back to life !

In reply to: Canon S500


I wonder if the CF 'corrupted data' somehow made the magenta/blurred picture syndrome happen a lot more? Just re-formatting the CF card, then taking about 8 pics inside and out, yielded no magenta/blur issue. I will contact Canon about CCD senor replacement, but first wanted to ask if any chance that issue was related to the corrupted CF card.
I'd guess, it is likely that the CCD sensor issue may now be back to it's original state of being random and occasional. ? ?

BIG THANKS FOR saving me from buying a new camera! We love this one.


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Canon S500

In reply to: The re-format of CF card brought my S500 back to life !

The S500 has an excellent sharp lens, so hang on to it.

Good to hear that the Format fixed something.

Regarding the pink color:
I don't think the formatting of the memory card will solve the pink color problem
If it is caused by the CCD sensor, it will get worse ... soon.
It will eventually turn into something that looks like melted colors.

I have returned two cameras to Canon for the CCD problem.
One was producing pink colors most of the time, the other had gotten much worse and looked like runny watercolors.
They fixed and returned both within 10 days time.
They even paid shipping, both ways.

You can wait until it gets worse before contacting Canon.
It is not a recall, so they will only fix a camera that is showing the problem.
When you do contact them, use the telephone (not email) because they will need to ask you a couple of questions to rule out a defective LCD.

Good Luck

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