There seems something preventing the smooth flow of paper..... I am not sure how you put in new ink - ink tanks or catridge-print head combo ? Try taking out the ink tank or catridge and puttin in again...have you remove the piece of stick covering the ink heads ? Try the print-head allaiment tool... Try the "print envelope" option...Check whether a piece of paper has been stuck and the input slot.... Your printer may require servicing [ cleaning of rollers, etc. ]