Canon Powershot G9 problem

by fac68 Jul 20, 2010 10:32PM PDT

I have received excellent performance from my G9 since buying it 2+ years ago. However, a month ago, under no remarkable circumstances, it would no longer power up, and it was not a battery issue. I took it to the camera store I bought it from and was told to pay $25 to send it to Canon, and expect a charge of $225 if it is fixable. That last part, $225, seems arbitrary and possibly designed to push me into a newer model. I have had a string of Canon cameras and liked them all, but now I'm waiting 4-6 weeks to be told the news, which I suspect I already know.

Anyone else have experience or a feel for what is likely to happen next?

Discussion is locked

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Unfortunate

by PistonCupChampion Jul 21, 2010 4:03AM PDT

I haven't had your experience. But the cost of labor is high; I don't think the store was trying to push you into buying a new camera. It's just the reality of having to pay for skilled technicians to diagnose and repair complex electronic hardware. Maybe you'll get lucky though, and the tech will find that it's something incredibly simple and wave any charge*. Good luck.

*I'm a technician in another field, and if I find a very simple solution, it is what I do.

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G9 problem

by fac68 Jul 21, 2010 4:36AM PDT

Thanks, I hope you are right. The camera shop wasn't pushing me. He simply said that Canon usually has a set fee of $225.

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First thing you should do is

by kalel33-20416052469708587370302374692233 Jul 21, 2010 5:34AM PDT

Call Canon support. That will be the place to find out, instead of wondering. Also, I've seen others online getting their's fixed for much less than that from Canon. Canon also has a program where you can buy a new camera for a much lower cost by trading in the broken one, I believe it's called the Canon Loyalty Program.

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Canon G9

by fac68 Jul 21, 2010 7:01AM PDT

Thanks so much. I will call Canon now.

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Canon Powershot G9 problem - wrap up - New!

by snapshot2 Forum moderator Sep 16, 2010 5:47AM PDT

This message was reposted by the Forum Moderator because it was inadvertently posted to a message that is scheduled for removal.

by fac68 - 9/16/10 9:26 AM
After a conversation with Penn Camera, where I told them a)their charge of $225 for any repair to my G9 was $75 higher than a quote I got from a Canon Tech rep, and b)Canon said Penn's charge of $25 was also outrageous. Penn Camera later got back to me offering to reduce the cost to $125, which I accepted. Camera is back, and it works fine. But I have a bad taste in my mouth from Penn Camera.

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G9 Problem

by jijo272 Oct 21, 2010 6:40PM PDT

I bought my G9 in September 2007. I've read all about the problems many G9er's have had with power and batteries and now.....I am too.

I went to the Canon USA site today and the estimate is $159 plus tax but I never got to the cost for shipping. (whatever happened to the camera stores all around town).

I don't know what to do. Have it repaired? Go out and spend $400 to $500 and buy another camera.

I like the solid feeling of the G9, size of the camera, the 3" screen, the viewfinder is a MUST!

Any suggestions?

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G9 problem

by fac68 Oct 21, 2010 10:52PM PDT

I think I started all of this back in July with my own G9 problem. It simply would not power up. After some negotiation (my camera store had tacked on a hefty extra charge on top of Canon's)Canon fixed it. I have no idea what was wrong with it, since no service documentation was included, but the camera has been working fine since then.

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G9 problem

by jijo272 Oct 22, 2010 9:00PM PDT

I think I'll have it repaired because I love the camera. I haven't seen anything at the camera stores the size, and solid feel that this camera has.

Wish me luck and thanks for the reply.

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Locking this thread

by snapshot2 Forum moderator Jan 18, 2011 10:37AM PST

This thread is attracting people who want to use it to advertise their business.

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Canon Powershot G9 problem

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