Video Cameras forum

General discussion

Canon HG20 Software Install

by jbdenver / January 14, 2009 10:20 PM PST

I'm having a problem installing the Pixel software to transfer video from the camera to the PC. Everything seems to install o.k. but when the camera is connected for the first time, I get an error message the there was a problem installing the driver.

System Specs
Asus P5QC motherboard w/core2quad CPU
Windows XP Pro32
Nvidia 9800GT

Canon does not respond to tech support requests. Hey, anyone want to buy a new HG20?

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skip the sw?
by chickenorfish / January 14, 2009 10:59 PM PST

can you access the camera as if it were a ext hd? and bypass the software all together?

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by jbdenver / January 15, 2009 12:01 AM PST
In reply to: skip the sw?

No, the systems detects that a new device is connected but I can't see it as an external HDD.

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Did you check Canon's site?
by whizkid454 / January 15, 2009 5:47 AM PST

They may have the necessary drivers ready for download. If so, you may need to check to see if the ones already been installed are corrupt and uninstall them. You may need to uninstall and reinstall the software package.

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Install problem...
by Papa Echo / January 15, 2009 7:44 AM PST

Try a disk cleanup: Temp files Temp internet files... check and clean viruses.... Then turn off virus protection and install again ....

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Canon Vixia
by jbdenver / January 15, 2009 10:06 PM PST
In reply to: Install problem...

I think it might be something else. When I connect the camera itself up to an old (4 years old) PC with WinXP Pro and a 4 year old laptop with XP Pro, the computer recognizes the camera and installas USB Mass Storage drivers.

I've connected it to four newer PC's, one with Vista Home Premium 64, Win XP Pro 32, Vista Ultimate 64, and Vista Ultimate 32, and none of them install the USB Mass Storage Driver.

So I'm really lost at this point.

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custom computer?
by chickenorfish / January 15, 2009 10:37 PM PST
In reply to: Canon Vixia

im guessing from the build that this is a custom built computer? maybe you need some addition drivers for the motherboard? have you tried all the usb ports? try the ports on the main board in the back instead of the front and vice versa

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by Papa Echo / January 15, 2009 10:52 PM PST
In reply to: Canon Vixia

...the new computers do not have the "mass storage" drivers which enable the camcorder to be used as a hard disk...

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by chickenorfish / January 15, 2009 11:02 PM PST
In reply to: Then...


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That's right.
by R. Proffitt Forum moderator / January 15, 2009 11:06 PM PST
In reply to: huh?

Some new computers don't come with those. You deal with the machine's maker on this since it's technical and not something most want to learn about. Plus all that it takes to understand and fix it won't fit in this small text box.

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Custom Computer
by jbdenver / January 15, 2009 11:08 PM PST
In reply to: Then...

One of the new computers I built around an Asus mobo, I build my own PC's for graphics and video editing work, and the other is a Dell Inspiron. The Asus has a hot swap drive bay that I use to plug in different HDD's for different O/S, (XP Pro32, Vista Ultimate 32, Ultimate 64).

The old computer is also one I put together and the old laptop is a Sony Vaio. They pick up the camera almost instantly.

I haven't tried using the rear USB ports. The thing is, I also use an Olympus LS-10 voice recorder that uses a USB port and the system picks it up as well as my numerous jump drives just fine. I'm also using a Nikon D200 that connects with no problem. Seems that it is only this camera.

I was advised to try installing it through the device manager as a new camera/scanner instead of a mass storage device.

Thanks all for your time and assistance. This is certainly a new one for me.

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