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General discussion

Cannot view CNet.com images in IE or FireFox

May 14, 2005 4:34AM PDT

When I load CNet.com into both IE and Firefox browser, all images appear as broken links and formatting is scattered all across the page.

This does not happen with any other website.

I use Firefox 1.0.3 (no extensions) and IE 6.0.

I use Windows XP with Service Pack 2.

As suggested in other forums on the web:

- I have uninstalled and reinstalled the latest Flash.

- I have emptied my cache and reloaded.

- I have turned off my firewall, reloaded and it still happens.

A big thank you for your kind response to any assistance you can offer.

Discussion is locked

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HOSTS file
May 14, 2005 5:25AM PDT

By the way, I have not changed my HOSTS file in four years, and I have looked through it and there is no mention of i.i.com.com anywhere in the list.

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Re: hosts file
May 14, 2005 9:07PM PDT

Still, try to rename the HOSTS file, reboot, and see if it make any difference. If so, right click on the picture to see where it comes from, and locate that site in the (renamed) hosts file, before renaming it back.
A good candidate is adlog.com.com

Hope this helps.


Kees

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Re: hosts file
May 15, 2005 12:02AM PDT

Yes--that worked!

I'll check out the adlog.com.com.

Thanks a million.

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RE:
May 14, 2005 11:49PM PDT
PART I:

1. After installing SP2 and using Outlook Express, you'll note that automatic downloads of images and other external content in HTML e-mail has been blocked (protects you from viewing offensive and possibly illegal images while simultaneously preventing spammers from verifying your e-mail address) because the InfoBar will appear above the message body telling you so. To download the blocked content, all you have to do is click on the InfoBar. Should you wish to turn this feature off, you can do so easily in the Security Options (''Block images and other content in HTML e-mail'' - Image).

2. The Internet Explorer Information Bar (SP2) replaces many of the common dialog boxes that prompted users for information in previous versions and provides a prominent area for displaying information that users may want to view or act upon. Examples of dialog boxes that have been replaced include blocked ActiveX installs, pop-ups, downloads and active content. Turning off the Information Bar for the Pop-up Blocker causes it to return to notifying users with the status bar icon. All the same menu items are accessible from this status bar icon if the bar is disabled for pop-ups. When the bar appears, the Windows trust icon appears in place of the Error on page notification on the status bar.

Note: There is a custom security zone setting for the bar that enables users to change the settings by security zone. Users can choose to go back to the behavior of XP SP1 and get a less prominent notification for file and code downloads.

a. ''Block Pop-up Windows with Internet Explorer.''

b. ''How to configure the Pop-up Blocker in Internet Explorer (Q843016).''

c. ''Description of the Internet Explorer Information Bar in Windows XP SP2 (Q843017).''

d. ''How to configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer (Q883255).''

PART II:

1. The article [Q314854] describes procedures that you can follow to troubleshoot difficulties with video drivers when you start your computer in Windows XP. Specifically, this article describes how to find out which video drivers are loading.

Note: Generally, video problems can stem from two common causes:

? the wrong video driver is installed.

? the settings made by using the Display options in Control Panel are incorrect -- such as setting the wrong monitor type, a mismatch that can result in distorted images if the monitor cannot synchronize with the video card's resolution or refresh rate.

2. The Microsoft article ''Resources for Troubleshooting Display Problems in Windows XP (Q307960)'' is intended to assist you in using the Video Display Troubleshooter that is included in Windows XP Help and Support Center, provides a list of online support services, and recommends other articles that may help solving video problems.

3. The article [Q286350] discusses Autodump+ (ADPlus.vbs) a new tool from Microsoft Product Support Services (PSS) which is a console-based Microsoft Visual Basic script that can be used to troubleshoot any process or application that stops responding (hangs) or fails (crashes).