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General discussion

cannot uninstall preloaded MS Office 2003

Jan 4, 2010 6:49AM PST

I tried to install MS office 2010 and when it was in the middle of install process, it said that there was an error with MS 2003 and it needed to be fixed or the softward removed in order to the 2010 to install.
I have an HP and it was preinstalled when the machine was purchased as a trial which I never accepted. Now it will not let me fix or remove it. I get the following message:

make sure patch exist and you can open it

Can someone help me with this? I am just about tech illiterate, so please be easy with me! Thanks so much!
Ellie

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