Cannot type in password and mouse cursor doesn't move.

by eelnavi Oct 26, 2012 6:43AM PDT

Windows Vista Home Premium SP2 Dell Inspiron 6400 laptop

I recently received the following message "Couldn't start the Security Essentials service: The specified service does not exist as an installed service".

I ran "rkill" and then ran Malwarebytes Anti Malware. Then I ran Superantispyware.

I then downloaded and installed Avast. I noticed that Avast gave me 2 alerts (program blocked 2 threats). Avast required me to reboot computer to complete installation.

Once I restarted laptop, I cannot type in password and the arrow cursor won't move at the main screen.

Discussion is locked

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So what pests were found?

by r. proffitt Former Forum moderator Oct 26, 2012 9:10AM PDT

And did you try SAFE MODE?

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Safe mode

by pgc3 Oct 27, 2012 1:15AM PDT

As Bob Proffit asked, were you in SAFE MODE? Specifically, Safe mode with networking.

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not in safe mode

by eelnavi Oct 27, 2012 8:27AM PDT

This was not in safe mode. Which Safe Mode should I be in and what should I do?

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Brought back to the password screeen

by eelnavi Oct 27, 2012 1:41PM PDT

I selected "Safe Mode", "Safe Mode with Networking" and "Safe Mode with Command Prompt". Tried "Last Good Configuration" then tried "Directory Services Restore Mode"(it said it was clean). They all brought me back to the password page. It's so weird.

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In short I suspect a Keylogger was blocked

by r. proffitt Former Forum moderator Oct 28, 2012 1:36AM PDT

And now with it blocked the Keylogger damage is showing.

I was waiting to read what pests were found, blocked to see if we can avoid reloading the OS.

HOWEVER to keep you from losing files, I'll start with this way to get your files out. Link follows.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/

Bob

Cannot type in password and mouse cursor doesn't move.

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