Find and delete all the NORMAL.DOT files and try again.
It's an enduring issue with Word. We all hope that Microsoft fixes it someday.
This problem started about 2 weeks ago-out of the blue I suddenly cannot start "Word"-all I get is a system freeze-up. When I try hitting "control-alt-delete to restart I get "the system is dangerously low in resources; would you like to close Winword?" If I don't close it but try to continue I get the blue screen noting the following error "OE: 017F:BFF8E64B. If I DO close it (word, that is") it still doesn't un-freeze the system. I just keep getting the same "low resources" message for every program that's running in the background. Then after everything is closed it re-boots itself without my having to restart it. Unfortunately I cannot do anything while this is happening, so I don't know what the system resources show at the exact time, but afterward it shows 20G of 30G available, which is about what's been there for a long time. I haven't added anything big to my system lately, either..although I did install the Nelson email program but when I started having this problem I uninstalled it. So I don't see why this suddenly happened.
I went through the HP tutorial"Adding system resources without adding memory" and after that I have 21G of a 30G hard drive available. I also changed Outlook so that Word was no longer the default e-mail editor just in case my many personal folders were somehow causing a memory problem. Nothing has worked.
Now I am completely out of ideas. Nothing in microsoft.com support looks like it will help. So can someone here help me? Please? I am a writer and I use Word for everything. Now I cannot even access any of the documents I have stored there!