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Cannot start Word

by katy2day / June 13, 2004 5:03 PM PDT

This problem started about 2 weeks ago-out of the blue I suddenly cannot start "Word"-all I get is a system freeze-up. When I try hitting "control-alt-delete to restart I get "the system is dangerously low in resources; would you like to close Winword?" If I don't close it but try to continue I get the blue screen noting the following error "OE: 017F:BFF8E64B. If I DO close it (word, that is") it still doesn't un-freeze the system. I just keep getting the same "low resources" message for every program that's running in the background. Then after everything is closed it re-boots itself without my having to restart it. Unfortunately I cannot do anything while this is happening, so I don't know what the system resources show at the exact time, but afterward it shows 20G of 30G available, which is about what's been there for a long time. I haven't added anything big to my system lately, either..although I did install the Nelson email program but when I started having this problem I uninstalled it. So I don't see why this suddenly happened.
I went through the HP tutorial"Adding system resources without adding memory" and after that I have 21G of a 30G hard drive available. I also changed Outlook so that Word was no longer the default e-mail editor just in case my many personal folders were somehow causing a memory problem. Nothing has worked.
Now I am completely out of ideas. Nothing in microsoft.com support looks like it will help. So can someone here help me? Please? I am a writer and I use Word for everything. Now I cannot even access any of the documents I have stored there!

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Re: Cannot start Word = Try the usual.
by R. Proffitt Forum moderator / June 13, 2004 10:11 PM PDT
In reply to: Cannot start Word

Find and delete all the NORMAL.DOT files and try again.

It's an enduring issue with Word. We all hope that Microsoft fixes it someday.

Bob

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Re: Cannot start Word = Try the usual.
by yvonne james / November 10, 2004 10:15 PM PST

Many thanks - normal.dot deleted and all is fine now. Thanks again.

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Cheers!
by R. Proffitt Forum moderator / November 10, 2004 10:17 PM PST

This one is a common fix that isn't well known...

Bob

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Re: Cannot start Word
by c.d.lyle / July 17, 2004 7:14 AM PDT
In reply to: Cannot start Word

Just a little tip. I am having the identical problem, and yesterday somebody showed me how to open my own files using notepad. You left click ONCE on a file and then right click TWICE and go to Notepad when you are asked how you want to open it. So at least I can open all my files, and add information to them. Not very impressive, I'm afraid, but it's better than nothing, while I'm searching for a genius to solve my problem in the long term.

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(NT) (NT) Did you try the usual?
by R. Proffitt Forum moderator / July 17, 2004 9:46 AM PDT
In reply to: Re: Cannot start Word
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Re: Cannot start Word
by denofio / September 4, 2004 4:15 AM PDT
In reply to: Cannot start Word

Have you ever resolved this problem. I am having the exact same problem and need resolution immediately.

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Re: Cannot start Word
by ractur / September 10, 2004 4:52 AM PDT
In reply to: Re: Cannot start Word

Yes and I am so computer challenged. I resolved it by right clicking on start, highlighted the search option, I entered normal.dot for the files to be searched and looked in the c drive for all files named normal and deleted them. Now my Word opens! I am so excited that I actually fixed something! What's up with the normal thing anyway? I get that error message when saving in Word all the time!

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What's up with NORMAL.DOT
by R. Proffitt Forum moderator / September 10, 2004 5:00 AM PDT
In reply to: Re: Cannot start Word

I can't explain why this file is such an enduring problem with Word. Be sure to ask a person from Redmond whenever you can.

Bob

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