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Question

CANNOT SEND EMAILS VIA MOBILE NETWORKS ON MOTO G

Mar 17, 2015 9:05PM PDT

I have just bought my first smartphone a Moto G 4G 1st generation. I've set up my POP3 email account successfully using the same POP & SMTP details that I currently use to send and receive emails via Outlook 2010 and my home based Netgear WiFi gigabit router.

The Moto G email account works fine at home via the WiFi router, and so does Gmail. However when I'm away from home (or at home with WiFi turned off on the Moto G for testing purposes) I cannot send email from the POP3 account via Mobile Networks - it just remains stuck in the outbox. I can still receive OK and can still send and receive Gmail.. In Mobile Networks Settings on the Moto I have data enabled checked and data roaming checked. I don't know what Access Point Names are all about - are they relevant? Any help and advice would be gratefully received.

Discussion is locked

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Answer
APN
Mar 17, 2015 11:47PM PDT

Yes, this is very important. The APN (Access Point Name) is how your phone communicates with the wireless network for the transfer of data. The correct APN is determined by which cellular network you use. It is not the same with different networks. Check with your provider first and you may have to change the settings manually.

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Answer
The APN setting is from your carrier.
Mar 18, 2015 12:09AM PDT

But in some cases you need another card to see the APN menu. Weird but true. Since I can't see what carrier you have I can't see if they tell what to set it to.

There are a few model numbers of the Moto G. Always share the full model number or a link to what you bought.
Bob

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APNs AND PROBLEM SENDING MAILS
Mar 19, 2015 12:38AM PDT

RE EVERYONE'S COMMENTS: MORE DETAIL BELOW AS REQUESTED

PHONE TYPE

Moto G 4G XT1039 - definitely 4G (but NOT the second generation version with the two speakers top & bottom)

Purchased SIM free - then I got a new micro SIM from EE/Orange UK with whom I have had a basic phone contract for several years. Came with Android KitKat 4.4.4 but I updated to System Version 21.11.56 before I tried all the email stuff.

ACCESS POINT NAMES

The settings below were already set on the phone - I've not yet changed anything yet. I'd very much appreciate expert comment on this (EG - is it normal that ports etc are not set?) Presumably something on the new SIM caused them to be created.

APN's

Internet everywhere: blue bullet is present
MMS eezone: not bulleted

INTERNET EVERYWHERE CURRENT CONFIGURATION
Name: internet
APN: everywhere
Proxy: not set
Port: not set
Username: eesecure
Password: ****
Server: not set
MMSC: not set
MMS Proxy: not set
MMS Port: not set
MCC: 234
MNC: 33
Authentication type: PAP
APN type: default,supl,agps,fota,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled and box checked (all this is greyed out)
Bearer: unspecified
MVNO type: none
MVNO value; not set (all greyed out)

FURTHER INFO & QUESTIONS BEFORE I CONTACT ORANGE UK OR MY ISP

My mobile phone contract is with EE/Orange UK. Most of any heavy email activity is likely to take place during future visits back in UK. However I live in France and hence my ISP is a French provider "Ozone France". Usually I get an Orange France signal on my phone in France, but sometimes others.

As I said before my French ISP requires SSL and port 995 for POP3, and SSL port 465 for SMTP. This works fine with Outlook and with the Moto via WiFi - but NOT for sending SMTP via the Mobile Network (receiving is fine). Gmail also is fine via Mobile Network - both send and receive.

My normal email address cj69@colinandjenny.com as listed in this forum is automatically forwarded by "Names UK" to my ozone ISP email account. On the Moto I CAN of course login directly via an internet screen to my ozone webmail account but the webmail interface is just too bulky to use on the Moto screen, so naturally I want to use the compact email app that comes with the Moto - using which I am already successfully receiving and sending mail via my home WiFi.

THANK YOU EVERYBODY FOR YOUR FEEDBACK!!!

Pugs1957 & Crashdamage are pointing me to security settings (with/without SSL etc). Thank you Slug moderator too - see further down. Also R.Proffitt and birdmantd - for some reason I can only see these last two on my tracked discussion now.

I have already experimented with different security settings on the Moto email app, and I've just repeated this for my own peace of mind. However the ONLY security type from the menu of 5 options including none that works for POP 3 is SSL/TLS (accept all certificates) - all the others fail to validate for POP3.

For SMTP the SSL/TLS on its own also validates but mails still remain stuck in Outbox. STRARTTLS both with all certs and w/o do not validate. STARTTLS seems to want to use port 487 - this does not validate, nor even if I "force" it use port 465 (the port required by my ISP).

My French ISP's requirements for using Outlook 2010 for mail are as follows (these are also being used in the Moto email app):

Incoming Port 995 SSL/TLS (accept all certificates)
Outgoing Port 465 SSL/TLS (accept all certificates)
Require sign in is checked
Username & password entered as for my core French email address with Ozone

SO WHAT TO DO NEXT?

Slug Moderator says my problem is almost certainly a security issue. As I don't seem to have many choices with security in the email set-up (ISP security stuff) is the APN security as currently set-up where I should be focusing (Orange security stuff presumably)?

• Authentication type: PAP - I guess I can play with the other authorization types from the menu (none, CHAP, or PAP or CHAP)

• But with APN type: default,supl,agps,fota,dun It's all just text separated by commas (not menus choices), so I'd need to know precisely what to edit.

Last question - when I do get this resolved can I expect it work OK in other countries? After all this what roaming is all about isn't it?

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Why the double post?
Mar 19, 2015 12:52AM PDT

Also, you seem to be mixing APN settings across carriers then asking why doesn't it work.

That could be a very long discussion so I'm going to upset you and write it's not going to work. You use the APN for the network you are on. Then you use the email servers that are on the network you are on.

I'll use FICTITIOUS names for an example.

If I'm on an ORANGE NETWORK but want to use the BLACK NETWORK EMAIL SERVER, that is usually blocked for sending. This is how it is. I have to shortchange you again why.

If I use Gmail for my email, then I'm all good because Google has their servers open to the web.

LAST QUESTION. You are confusing roaming with data networking. As you roam, data connections can be blocked such as email. This is a fact. To curb email spammers most if not all carriers only allow use of the email server when you are on their network.
Bob

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RE Why the double post etc
Mar 22, 2015 2:39AM PDT

Bob - double reply was what I thought I did - I just wanted to say thank you to "birdmantd" as well as to you.

Thanks again for your help and explanations - I did say up front that I was new to smartphones so please forgive my confusion!

OK - so it looks like I'm not going to be able to send email on the Moto G smartphone from my POP3/SMTP account when I'm away from my Home WiFi. It's disappointing that I can get all the received emails on the phone while I'm travelling etc but can't reply to them - I guess it's just down to the lousy score of spammers 99 goals and the rest of the world only 1 goal, or maybe even 100 versus zero.

I think my work around solution is going to be to use my Gmail account to send mails while away from home, choosing the alias option of my owned .com email address as the "sent from" field and also set up my .com address as the automatic "reply to" address. This together with a signature/footer with some well chosen words for my readers seems to do the job OK according to what I've recently tested - it's unfortunate that any received text from POP3 emails being "replied to" won't be there (unless I do a copy & paste of course), but nothing's perfect I guess.

One thing I don't fully understand is this: on my home WiFi, whether using the laptop or the phone, I can send mails from the POP3/SMTP account all day without problem. However when I move from my home WiFi and connect to a friend's home WiFi or a public free WiFi - again I cannot send mails. I sense that the reason will be somewhat similar to your previous explanation. I thought in these circumstances I was just using an alternative WiFi to connect to the Internet, so I should be able to send as normal - but it seems there something is subtly different here too.

As a last point - I'd be very interested to hear about what other people do similar to my proposed "Gmail work around" as mentioned above. Loads of people clearly have their own .com accounts and want portability when using these on their phones. I've just come across the following link
http://www.androidcentral.com/how-use-gmail-send-and-receive-email-your-other-accounts
which suggests using Gmail "to manage several accounts" - I've not examined it in detailed nor tried it out yet but it looks interesting. For my part I took a decision ages ago to stick with Outlook as the master tool for contacts, phone numbers, and to handle emails - particularly I value the archiving facilities for important mails that Outlook offers. I'm not sure I want to have everything out there on the web, but will keep an open mind if there are some elegant solutions out there.

Colin

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About the move to another WiFi network.
Mar 22, 2015 2:46AM PDT

That's not on your carrier/ISP's network so they block SMTP (that's the one for sending) and maybe for security (everyone wants more security?) POP3.

Gmail however uses a more secure link so it's a valid workaround as Gmail isn't restricted like your ISP's email system.
Bob

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RE About the move to another WiFi network
Mar 24, 2015 12:41AM PDT

Thank you Bob - I think we're done!