RE EVERYONE'S COMMENTS: MORE DETAIL BELOW AS REQUESTED
PHONE TYPE
Moto G 4G XT1039 - definitely 4G (but NOT the second generation version with the two speakers top & bottom)
Purchased SIM free - then I got a new micro SIM from EE/Orange UK with whom I have had a basic phone contract for several years. Came with Android KitKat 4.4.4 but I updated to System Version 21.11.56 before I tried all the email stuff.
ACCESS POINT NAMES
The settings below were already set on the phone - I've not yet changed anything yet. I'd very much appreciate expert comment on this (EG - is it normal that ports etc are not set?) Presumably something on the new SIM caused them to be created.
APN's
Internet everywhere: blue bullet is present
MMS eezone: not bulleted
INTERNET EVERYWHERE CURRENT CONFIGURATION
Name: internet
APN: everywhere
Proxy: not set
Port: not set
Username: eesecure
Password: ****
Server: not set
MMSC: not set
MMS Proxy: not set
MMS Port: not set
MCC: 234
MNC: 33
Authentication type: PAP
APN type: default,supl,agps,fota,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled and box checked (all this is greyed out)
Bearer: unspecified
MVNO type: none
MVNO value; not set (all greyed out)
FURTHER INFO & QUESTIONS BEFORE I CONTACT ORANGE UK OR MY ISP
My mobile phone contract is with EE/Orange UK. Most of any heavy email activity is likely to take place during future visits back in UK. However I live in France and hence my ISP is a French provider "Ozone France". Usually I get an Orange France signal on my phone in France, but sometimes others.
As I said before my French ISP requires SSL and port 995 for POP3, and SSL port 465 for SMTP. This works fine with Outlook and with the Moto via WiFi - but NOT for sending SMTP via the Mobile Network (receiving is fine). Gmail also is fine via Mobile Network - both send and receive.
My normal email address cj69@colinandjenny.com as listed in this forum is automatically forwarded by "Names UK" to my ozone ISP email account. On the Moto I CAN of course login directly via an internet screen to my ozone webmail account but the webmail interface is just too bulky to use on the Moto screen, so naturally I want to use the compact email app that comes with the Moto - using which I am already successfully receiving and sending mail via my home WiFi.
THANK YOU EVERYBODY FOR YOUR FEEDBACK!!!
Pugs1957 & Crashdamage are pointing me to security settings (with/without SSL etc). Thank you Slug moderator too - see further down. Also R.Proffitt and birdmantd - for some reason I can only see these last two on my tracked discussion now.
I have already experimented with different security settings on the Moto email app, and I've just repeated this for my own peace of mind. However the ONLY security type from the menu of 5 options including none that works for POP 3 is SSL/TLS (accept all certificates) - all the others fail to validate for POP3.
For SMTP the SSL/TLS on its own also validates but mails still remain stuck in Outbox. STRARTTLS both with all certs and w/o do not validate. STARTTLS seems to want to use port 487 - this does not validate, nor even if I "force" it use port 465 (the port required by my ISP).
My French ISP's requirements for using Outlook 2010 for mail are as follows (these are also being used in the Moto email app):
Incoming Port 995 SSL/TLS (accept all certificates)
Outgoing Port 465 SSL/TLS (accept all certificates)
Require sign in is checked
Username & password entered as for my core French email address with Ozone
SO WHAT TO DO NEXT?
Slug Moderator says my problem is almost certainly a security issue. As I don't seem to have many choices with security in the email set-up (ISP security stuff) is the APN security as currently set-up where I should be focusing (Orange security stuff presumably)?
• Authentication type: PAP - I guess I can play with the other authorization types from the menu (none, CHAP, or PAP or CHAP)
• But with APN type: default,supl,agps,fota,dun It's all just text separated by commas (not menus choices), so I'd need to know precisely what to edit.
Last question - when I do get this resolved can I expect it work OK in other countries? After all this what roaming is all about isn't it?