Windows Legacy OS forum

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Cannot send attachments

by Donata / August 13, 2010 11:05 AM PDT

When I try to send an attachment I get this message: file could not be sent check to see if the file is open in another application. It is definately not open. I reset explorer 8, I uninstalled aol & reinstalled, tried changing security to a lower level. Nothing work. I'm running window xp.

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Any attachment, or just one particular one?
by MarkFlax Forum moderator / August 13, 2010 9:56 PM PDT

And is this from a web mail email account, or using email software like Outlook, Thunderbird, etc.

If it is just one file, tell us more about this file.

Mark

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Cannot send attachments
by Donata / August 13, 2010 11:21 PM PDT

Thanks for answering Mark,

I'm using outlook & it will not work on any attachments.

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OK thanks
by MarkFlax Forum moderator / August 14, 2010 5:52 AM PDT

Things to look at.

Are there any Add-ons in Outlook? For example some anti-virus add-ons have been known to halt sending attachments.

Can you try a test. Open Notepad, type a few lines, save it to your Desktop with some easy name, then close Notepad down. Open Outlook and email yourself with this Notepad file as an attachment. if it fails to send, what is the exact error message, with any codes?

One more question, has this ever worked? If so, what has changed since it last worked?

Mark

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Re: can't send attachment
by Kees Bakker / August 14, 2010 7:20 AM PDT

If you're using MS Outlook, why did you changes in Internet Explorer (including settings) and AOL. That's all totally unrelated to MS Office.

First things to do:
1. Try another email client such as Outlook Express (comes with IE) or Thunderbird (free download). Do those work?
2. Stop your antivirus (which one?) and see if that makes a difference. Your antivirus being set to scan outgoing mail is a possible cause for troubles like this.

Kees

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