1. The article [Q259317] describes how to change or add to your existing Internet e-mail account information. To change or add your existing account information, you need the following five items of information and is available only from your Internet service provider (ISP):
a. The name of the incoming Post Office Protocol 3 (POP3) server.
Note: AOL uses IMAP so select IMAP from the first drop down box. Enter the "Incoming" server name as imap.aol.com.
b. The name of the outgoing Simple Mail Transfer Protocol (SMTP) mail server, or the Internet Mail Access Protocol (IMAP) mail server.
Note: The AOL "Outgoing" or "SMTP" server name is smtp.aol.com.
c. Your new e-mail name, account name, and password.
d. The ability to use a Dial-Up Networking connection to your ISP or a local area network (LAN) with access to the Internet.
e. Advanced Internet settings are specified by your ISP
Note: Although most Internet service providers (ISPs) have both POP3 and SMTP, service providers may also provide other servers for these tasks which OE can be configured to use, [Q147388].
2. To troubleshoot incoming mail server communication problems, set the option(s) to create log files:
Warning: These files can become quite large and it may be important to remove an option when troubleshooting is finished. However, my "Pop3.log" has been active only for mail for over a year and is only 1.88mb in size, [Q176548 - and its related links].
a. On the Tools menu, click Options, Maintenance and enter or clear check boxes in the Troubleshooting section, and then close Outlook Express.
b. To locate file(s) created:
(1) In Win98, click the Windows Start menu, point to Find, and then click Files or Folders.
(2) In Win2000 or WinME, click the Windows Start menu, point to Search, and then click For Files or Folders.
(3) In Win XP, click the Windows Start menu, and then click Search.
c. In the text box, enter the log file name (Log files are named by server type and have a .log extension (for example pop3.log, smtp.log). If you don't know the exact name of the log file, type *.log).
d. In the results list, select the POP3.log file found to open and read. Keep those references identified above available which gives steps and a tutoral concerning the file's content.
3. If you want to configure OE to work with a Hotmail account, you must use the methods described in "Q220852 - OLEXP: How to Configure Outlook Express to Use Hotmail Account."
4. The article [Q242165] describes how to remove the Accounts option from the Tools menu so that account information cannot be easily modified.
Note: Since this article describes how the Accounts option may be missing/grayed in the Tools menu, the opposite should be true by editing the system registry to restore it.
a. To start the System Registry Editor, click Start, Run, type regedit, and then press Enter.
Note: Click the Plus box in front of HKEY_LOCAL_MACHINE to expand it and continue clicking/expanding appropriate folders (each word preceded by a backslash in the above key) until reaching the last folder named "Outlook Express". Click it, to bold/highlight.
b. Locate the key No modify accts on the right-hand side of page. Double-click this key and change the DWORD value from "one" (1) to "zero" (0) -- a "one" (1) precludes use of Accounts on the Tools menu in OE.
c. Click Registry in the main menu and select Exit to save the session. Or simply click the x in the URHC of the window to close the Registry Editor tool. Respond with an affirmative to save the editing and to close the editor.
5. Supplemental reading:
a. "How to Use Winipcfg to View TCP/IP Settings (Q141698)."
b. "Troubleshooting Problems Connecting to Mail Servers (Q154578)."
c. "How to Enable and Interpret the Smtp.log File (Q155455)."
d. "How to Remove and Reinstall Dial-Up Networking and TCP/IP Files (Q181599)."
e. "Internet Explorer 5 and Outlook Express 5 Stops Responding or Experiences Performance Issues (Q268113)."
f. "Error Message: Msimn.exe Has Generated Errors and Will Be Closed by Windows (Q258034)."
g. "Troubleshooting error messages that you receive when you are using Outlook and Outlook Express (Q813514)."